Administrative Support Specialist

2 weeks ago


Kansas City, Missouri, United States The Hilltop at Blue River Full time

POSITION SUMMARY

The individual in this role will be accountable for interpreting organizational policies and relevant employment regulations. This position involves recruiting, nurturing, and enhancing talent within the organization. The ideal candidate will possess skills in compliance, auditing, and ensuring seamless coordination across various departments.

ESSENTIAL QUALIFICATIONS


• A high school diploma is mandatory.


• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.


• Strong communication abilities to foster positive relationships with residents, families, staff, healthcare professionals, consultants, and community representatives.

KEY RESPONSIBILITIES


• Welcome and orient new residents to the facility, explaining services such as telecommunications, dietary options, laundry, and recreational activities.


• Address customer inquiries, concerns, and complaints, providing information to enhance service quality.


• Act as a liaison between residents and various departments.


• Conduct surveys on customer satisfaction and report findings using established tools and forms.


• Identify, investigate, and resolve customer issues, reporting trends to the Quality Assurance Committee and following up on unresolved inquiries.


• Coordinate discharge planning with residents, families, rehabilitation services, nursing staff, and external agencies.


• Schedule annual or as-needed consultations for residents.


• Serve as a role model in delivering exceptional customer service.


• Assist the organization in maintaining compliance with federal and state regulations, including participation in surveys and addressing deficiencies.


• Perform clerical tasks for administrative and facility personnel, including mail handling, transcription, appointment scheduling, and document filing.


• Manage telephone communications, directing calls appropriately and taking messages for staff members, while adhering to organizational policies.


• Notify designated individuals and agencies in emergencies; compile materials for reports and questionnaires.


• Make announcements over the public address system as needed.


• Maintain the resident directory, including names, room assignments, and telephone extensions.


• Arrange for the servicing of office equipment.


• Perform additional duties as assigned by the supervisor, including managing petty cash, accounts receivable, and resident trust funds, while supporting business office functions as necessary.


• Distribute and collect employment applications.


• Be prepared to undertake other responsibilities as assigned, which may change at any time with or without notice.



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