Account Manager

2 weeks ago

Trenton, New Jersey, United States Dodge Data & Analytics dba Dodge Construction Network Full time
About the Role

We are seeking a highly motivated and results-driven Account Manager to join our team at Dodge Construction Network. As an Account Manager, you will be responsible for growing and retaining our assigned clients by proactively problem-solving and determining the path to value for each customer.

Key Responsibilities
  • Build and maintain strong relationships with existing clients to understand their needs and provide support to ensure customer satisfaction.
  • Develop strategies to increase sales and revenue for existing clients, including upselling additional products and services, negotiating contracts, and identifying new opportunities within the account.
  • Develop relationships with existing clients to uncover potential customer dissatisfaction early and overcome objections by reinforcing the value of the products they have purchased from Dodge.
  • Serve as the primary point of contact for clients, addressing their inquiries, resolving issues, and driving value.
  • Collaborate with internal teams, such as Marketing, Product, and Customer Care, to meet the clients' specific needs.
  • Act as a client advocate within the organization, ensuring that client feedback, concerns, and needs are communicated effectively to relevant departments for prompt resolution and product improvements.
  • Provide training and support to clients on using products or services effectively, including product demonstrations, training sessions, and assistance in creating and updating their profile or saved searches.
  • Attain all KPIs designed to improve account retention, including contact rate, upsell, renewal, and retention ratios.
  • Follow SOPs for all account interactions within standard CRM systems and other tools.
  • Ensure that you take advantage of all job, product, and industry-related training opportunities.
Requirements
  • Bachelor's degree and/or combination of equivalent work experience.
  • 3+ years of relevant sales experience.
  • Proficiency in desktop software programs (Word, Excel, PowerPoint).
  • Ability to learn SaaS products.
  • Basic construction industry knowledge or ability to learn construction industry knowledge.
  • Superior personal integrity and ownership of outcomes.
  • Exceptional communication skills.
  • Relationship building and client-centric skills.
  • Ability to coach customers on best practices and uncover pain and solution.
  • Empathetic small business growth mindset to identify meaningful opportunities for customers' benefit.
Preferred Qualifications
  • Working in a SaaS-based environment.
  • Previous CRM or order management experience.
About Dodge Construction Network

Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success.

We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes.

We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement.

Dodge is the catalyst for modern construction.

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