Public Key Infrastructure

1 week ago


Clinton, Maryland, United States Leidos Full time

Position Overview:
Leidos is on the lookout for a Systems Specialist to collaborate on a significant enterprise IT initiative for the Department of Defense (DOD). This role involves overseeing operations across various geographic regions. The Systems Specialist will deliver systems and software operational support in a vast network enterprise, multi-enclave setting.


The ideal candidate will thrive in a collaborative environment, ensuring that mission objectives are achieved while maintaining the functionality of customer capabilities.


This position demands a technically proficient, customer-focused individual who is well-versed in utilizing desktop software applications, including web browsers and IT Service Management (ITSM) tools.

Attention to detail is crucial for accurately addressing customer inquiries.

Strong verbal and written communication skills are essential, as this role involves interaction with a diverse range of customers, including senior executives.

Applicants should possess a foundational understanding of Public Key Infrastructure (PKI), utilizing token cards and soft-certificates for authentication within classified systems and for digitally signing/encrypting communications.

The Specialist will assist walk-up customers at the PKI main office, provide remote troubleshooting support, train Trusted Agents at various locations to perform basic duties, and ensure the operational integrity and maintenance of PKI servers.

Operational and Maintenance (O&M) responsibilities include patching, routine maintenance, upgrades, and the implementation of new PKI technologies developed by the Engineering division.

Why Choose Leidos?
Leidos promotes a healthy work-life balance.

You can make a significant impact

while also prioritizing your well-being.
Leidos offers numerous opportunities for career growth and advancement.

Explore the benefits we provide:
.

Key Qualifications:
Experience in customer interaction, including senior management, to address service inquiries and challenges.

Coordinate with clients and stakeholders to gather data, perform analyses, and develop and implement solutions related to incident tickets and requirements.

Implement, troubleshoot, and maintain complex PKI, RCVS, OCSP, and other Identity Management systems.
Enforce security strategies and policies within established guidelines across the O&M Identity and Access Management (IdAM) function.
Design, develop, and document solutions for complex Active Directory and Windows technical issues.

Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering assessments, and process improvement initiatives.

Mentor junior team members.
Update troubleshooting documentation for 24/7/365 IT Operations Center personnel.

Basic Requirements:
Bachelor's degree with 4+ years of relevant experience, or a High School Diploma with 8 years of related experience.
Expertise in IdAM technical areas and broad knowledge across multiple system levels.
Experience with RCVS, OCSP, Certificate Authorities, and other PKI technologies.
Familiarity with IdAM and security standards, concepts, and tools necessary for completing technology assignments.
Proven ability to work independently on IdAM technical solutions in support of clients.
Experience in issuing, troubleshooting, and managing token cards for two-factor authentication (2FA) for administrator accounts.
Familiarity with troubleshooting soft-certificate issues for customers at both local and remote locations.
Experience in Tier 2 system administration.
Proven track record of originality and innovation in completing tasks.
Experience in developing methodologies and presenting solutions to team members.
Experience in collaborating with and reviewing team members' work on requirements and solutions.
Experience in log reviews, incident analysis, and identifying issue trends.
Experience using an IT Service Management (ITSM) tool, such as Service Now, to track, manage, and resolve customer incidents and fulfill requests.
Strong oral and written communication skills.
Ability to work independently.

Clearance Requirements:
Due to the nature of the government contracts supported, US Citizenship is required.
TS/SCI with Polygraph is required for this position or TS/SCI with a willingness to obtain and maintain a specific polygraph.


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