SSC Customer Experience Director

5 days ago


Irving, Texas, United States The Pasha Group Full time

We are looking for a highly skilled director to lead our SSC Customer Experience team in Irving, TX. As a senior leader, you will be responsible for designing and implementing customer-centric strategies to drive business growth, improve customer satisfaction, and increase employee engagement. This role requires a deep understanding of contact center operations, excellent leadership skills, and a passion for innovation. In this position, you will work closely with cross-functional teams to develop and execute customer service initiatives that meet or exceed business objectives.

The estimated annual salary for this position is $100,000-$115,000, depending on experience. If you have a proven track record of leading high-performing teams and driving results, we encourage you to apply. At The Pasha Group, we value your expertise and offer opportunities for professional growth and development.

  • Develop Customer-Centric Strategies: Design and implement initiatives that drive business growth, improve customer satisfaction, and increase employee engagement.
  • Collaborate with Cross-Functional Teams: Work closely with internal stakeholders to develop and execute customer service initiatives that meet or exceed business objectives.
  • Foster a Culture of Continuous Improvement: Encourage innovation and process improvements that enhance customer satisfaction and employee engagement.


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