Customer Experience Manager

4 days ago


Irving, Texas, United States Linda DeSpain - State Farm Agent Full time

About Us

Linda DeSpain - State Farm Agent is a leading insurance agency with a strong reputation for delivering exceptional customer experiences. As a Customer Service Manager, you will play a key role in shaping the future of our agency.

Salary and Benefits

We offer a competitive salary range of $65,000 to $85,000 per year, depending on experience, as well as excellent benefits, including paid time off, health insurance, and retirement savings plan.

Job Description

As a Customer Service Manager, your primary responsibility will be to establish and maintain strong relationships with customers, providing prompt, accurate, and friendly service. This includes responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.

You will also use a customer-focused, needs-based review process to educate customers about insurance options, and utilize exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Required Skills and Qualifications

  • Dedicated to customer service
  • Able to effectively relate to a customer, answer their questions, and anticipate their needs
  • Excellent communication skills to assist customers and coordinate with other agency team members
  • Proactive in problem-solving
  • Must have a Texas General Lines License or be able to acquire
  • Must have a competitive desire to both Sell and Service Insurance and Financial Products

Benefits

  • Above Average Pay
  • Growth potential/Opportunity for advancement within my office and into State Farm Agency
  • Paid time off (vacation and personal/sick days)
  • Valuable career-building experience


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