Customer Service Operations Lead

6 days ago


Irving, Texas, United States The Pasha Group Full time

As a seasoned leader, you will oversee the day-to-day activities of our Shared Service Center (SSC) Customer Service team in Irving, TX. The ideal candidate will possess strong leadership skills and experience in managing high-performing teams, with a focus on delivering exceptional customer service. This role requires a deep understanding of contact center systems, as well as intermediate Microsoft Office skills. In this position, you will analyze performance metrics, identify areas for improvement, and implement game-changing strategies to drive operational excellence.

The estimated annual salary for this position is $95,000-$110,000, depending on experience. If you have a proven track record of inspiring teams and driving success, we encourage you to apply. At The Pasha Group, we prioritize your growth and success, offering opportunities to advance your career in a dynamic corporate office environment.

  • Leverage Your Leadership Skills: Inspire and motivate a high-performing team to deliver exceptional customer service.
  • Drive Operational Excellence: Analyze performance metrics, identify areas for improvement, and implement strategic changes to drive success.
  • Foster a Culture of Continuous Improvement: Encourage innovation and process improvements that enhance customer satisfaction and employee engagement.


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