Customer Service Leadership Expert
6 days ago
The Pasha Group is seeking an exceptional Customer Service Leadership Expert to lead our Shared Service Center (SSC) Customer Service team. As a key member of our organization, you will be responsible for driving operational excellence and fostering a culture of continuous improvement.
About the Role
This is a dynamic leadership opportunity that requires a proven track record of inspiring teams and driving success. As the SSC Operations Manager, you will oversee a high-performing team, ensuring every customer interaction reflects The Pasha Way. Your key responsibilities will include:
- Leadership and Team Management: Lead, motivate, and balance workloads to ensure every customer interaction shines.
- Process Improvement: Analyze performance metrics and implement game-changing improvements.
- Communication and Problem-Solving: Solve escalated concerns like a pro and keep communication flowing with stakeholders.
- Innovation and Continuous Growth: Identify ways to improve processes and champion a culture of continuous growth.
We are looking for a highly skilled and experienced professional who possesses strong leadership abilities, excellent communication skills, and a passion for delivering exceptional customer service. Your background in customer service leadership, combined with your technical expertise, will enable you to make a significant impact on our team's success. If you are a motivated and results-driven individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.
What We Offer
The Pasha Group offers a competitive salary range of $60,000 - $80,000 per year, depending on experience. In addition to a comprehensive compensation package, you will also enjoy a range of benefits, including health insurance, retirement plan, and paid time off. Our company culture values innovation, teamwork, and continuous learning, making it an ideal place to grow your career. Located in Irving, TX, this position offers the perfect blend of challenge and opportunity for advancement.
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