Pasha Group Customer Experience Director
23 hours ago
We are looking for a seasoned professional to lead our SSC Customer Service team at The Pasha Group. As the Manager, you will be responsible for driving operational excellence and delivering exceptional customer experiences.
Key Performance Indicators
We measure success by:
- High customer satisfaction ratings.
- Low complaint resolution times.
- Improved team engagement and morale.
- Increased revenue through upselling and cross-selling opportunities.
Benefits
This role offers a competitive salary of $100,000 - $125,000 per year, based in Irving, TX. You will also enjoy benefits such as health insurance, retirement plans, and paid time off.
Qualifications
- 5+ years of experience in customer service leadership, with 3+ years managing teams.
- Proven track record of driving operational success and improving customer satisfaction.
- Excellent communication and interpersonal skills.
- Bachelor's degree in a relevant field.
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