Member Service Supervisor

12 hours ago


Pensacola, Florida, United States Gulf Winds Federal Credit Union Full time
About Gulf Winds Federal Credit Union

Gulf Winds Federal Credit Union is a leading financial institution that offers innovative financial tools to its members. With a rich history dating back to 1954, we have grown from a single branch in Pensacola, Florida, to a regional institution with over $1 billion in assets and 83,000+ members across Florida, Alabama, and Georgia.

Our core values of Integrity, Care, Growth, and Innovation guide our actions and decisions, and we are dedicated to our members, our community, and each other.

Job Description

This position is responsible for leading, coaching, and counseling a team of Member Service Representatives to deliver exceptional service to our members. The Member Service Supervisor will work closely with the Contact Center AVP of Member Services to carry out strategic goals and initiatives, providing optimal and innovative service to our members.

The ideal candidate will have a minimum of 2 years of similar or related experience and 3 years of team leadership or related experience. They will be responsible for:

  • Leading, coaching, and motivating the team to meet performance expectations
  • Developing and implementing quality assurance standards
  • Resolving higher-level member concerns and issues
  • Developing and implementing schedules to ensure adequate coverage of the contact center
  • Ensuring accurate and up-to-date member records

The Member Service Supervisor will be a key player in driving business results and delivering exceptional member experiences. If you are a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity.



  • Pensacola, Florida, United States Envoy Air Full time

    Customer Service SupervisorEnvoy Air is seeking a Customer Service Supervisor to lead our team in providing exceptional service to our customers. As a key member of our operations team, you will be responsible for coordinating day-to-day station operations, ensuring a safe and efficient working environment, and providing guidance to our customer service...


  • Pensacola, Florida, United States Daikin Applied Full time

    Service Technician SupervisorDaikin Applied is seeking a skilled Service Technician Supervisor to lead our team of HVAC technicians. As a key member of our operations team, you will be responsible for ensuring timely and cost-effective start-up of maintenance contracts, efficient installation of jobs, and providing expert counsel on scheduled, preventive...


  • Pensacola, Florida, United States Envoy Air Full time

    About the RoleWe are seeking a highly motivated and organized Customer Service Supervisor to join our team at Envoy Air. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operations of our station, leading and organizing the activities of Agents/Clerks to maintain a safe working environment and on-time...


  • Pensacola, Florida, United States MasTec Advanced Technologies Full time

    Job SummaryWe are seeking a highly skilled and experienced Field Services Supervisor to join our team at MasTec Advanced Technologies. As a key member of our operations team, you will be responsible for managing the daily activities and performance of assigned technicians, ensuring our performance goals and metrics are met, and maintaining quality assurance...


  • Pensacola, Florida, United States 01 Pensacola Christian College, Inc. Full time

    Excellence in Food ServiceWe are seeking a highly skilled and dedicated individual to join our Dining Services team as a Kitchen Supervisor. As a key member of our team, you will be responsible for overseeing the production and serving of meals in a timely and efficient manner.Key Responsibilities:Supervise staff and students in the production of food items...


  • Pensacola, Florida, United States Envoy Air Full time

    About the RoleWe are seeking a highly skilled and experienced Supervisor to join our team at Envoy Air. As a key member of our operations team, you will be responsible for leading and coordinating the day-to-day activities of our customer service agents to ensure a safe and efficient working environment.Key ResponsibilitiesCoordinate and lead the activities...

  • Operations Supervisor

    1 month ago


    Pensacola, Florida, United States McDonald's Full time

    Operations Supervisor - At McDonald's, we pride ourselves on having exceptional leaders, and we are currently seeking individuals who can take on this vital role. We are looking for dedicated professionals who are interested in fulfilling careers with attractive benefits. Individuals who aspire to grow and advance in their careers. Talented individuals like...


  • Pensacola, Florida, United States RangeWater Real Estate Full time

    Job Overview This position is responsible for overseeing and executing technical and mechanical tasks that ensure the internal and external environments of the property align with RangeWater Real Estate's standards for cleanliness, aesthetics, safety, and overall functionality through various maintenance activities. Key Responsibilities: The...


  • Pensacola, Florida, United States Navy Federal Credit Union Full time

    Job SummaryNavy Federal Credit Union is seeking a highly skilled Member Service Representative to join our team. As a Member Service Representative, you will be responsible for providing exceptional customer service to our members, answering their questions, and resolving their issues in a timely and professional manner.Key ResponsibilitiesAnalyze and...


  • Pensacola, Florida, United States The Bodacious Olive, LLC Full time

    Job Title: Café Sales and Service StaffWe are seeking a highly motivated and customer-focused individual to join our team as a Café Sales and Service Staff member at The Bodacious Olive, LLC.Job Summary:The successful candidate will be responsible for providing exceptional customer service, generating sales, and maintaining a clean and welcoming...


  • Pensacola, Florida, United States 01 Pensacola Christian College, Inc. Full time

    Excellence in ServiceDining Services Kitchen Supervisor at 01 Pensacola Christian College, Inc.Key Responsibilities:Supervise production staff and oversee meal preparation to ensure timely and safe service.Ensure customer satisfaction by maintaining high-quality food presentation and adhering to temperature standards.Implement safety and sanitation protocols...


  • Pensacola, Florida, United States stayAPT Suites Pensacola Full time

    Job Title: Front Office - Housekeeping SupervisorstayAPT Suites Pensacola is seeking a highly skilled and experienced Front Office - Housekeeping Supervisor to join our team. As a key member of our hotel staff, you will be responsible for providing exceptional guest service, ensuring the cleanliness and maintenance of our suites, and overseeing the front...


  • Pensacola, Florida, United States Whataburger Full time

    Restaurant Team Member Job DescriptionWelcome to Whataburger CareersJob SummaryThe Restaurant Team Member is responsible for delivering exceptional customer service, managing payments, cooking and preparing food, and maintaining the overall quality of restaurant services.Key ResponsibilitiesServe customers with a smile, delivering accurate orders on...


  • Pensacola, Florida, United States 01 Pensacola Christian College, Inc. Full time

    Job SummaryWe are seeking a highly skilled and experienced Kitchen Supervisor to join our team at 01 Pensacola Christian College, Inc. The successful candidate will be responsible for supervising kitchen staff, overseeing food production, and ensuring exceptional customer service.Key ResponsibilitiesSupervise and train kitchen staff to ensure efficient food...


  • Pensacola, Florida, United States Arboreta Healthcare Full time

    Housekeeping SupervisorAs a Housekeeping Supervisor at Arboreta Healthcare, you will play a critical role in ensuring the cleanliness and safety of our facilities. Your responsibilities will include supervising the day-to-day housekeeping operations, managing staff, and overseeing the ordering of supplies to maintain high standards of cleanliness and...

  • Shift Supervisor

    4 days ago


    Pensacola, Florida, United States Compass Group Careers Full time

    Job SummaryCompass Group Careers is seeking a skilled Shift Supervisor to join our team. As a Shift Supervisor, you will be responsible for leading a team of associates during a specific shift and ensuring that assigned job expectations are completed while maintaining policy and procedure.Key Responsibilities:Provide training and create work schedules for...


  • Pensacola, Florida, United States stayAPT Suites Pensacola Full time

    Front Office - Housekeeping Supervisor Job SummarystayAPT Suites Pensacola is seeking a highly skilled Front Office - Housekeeping Supervisor to join our team. As a key member of our hotel staff, you will be responsible for providing exceptional guest service, managing front office operations, and overseeing housekeeping activities.Key...


  • Pensacola, Florida, United States stayAPT Suites Pensacola Full time

    Front Office - Housekeeping SupervisorAt stayAPT Suites Pensacola, we are seeking a highly skilled and experienced Front Office - Housekeeping Supervisor to join our dynamic team. As a key member of our hotel staff, you will be responsible for providing exceptional guest service, ensuring the cleanliness and maintenance of our suites, and overseeing the...


  • Pensacola, Florida, United States Pensacola Nursing & Rehabilitation Center (2) Full time

    Pensacola Nursing & Rehabilitation Center (2) - RN Unit Supervisor Are you a dedicated and skilled healthcare professional looking to advance your career? We are in search of an experienced RN Unit Supervisor with a background in skilled nursing facilities or long-term care environments to become a part of our supportive team. Help us foster a nurturing...

  • Area Supervisor

    2 days ago


    Pensacola, Florida, United States McDonald's Full time

    About the RoleWe are seeking a highly motivated and results-driven Area Supervisor to join our team at McDonald's. As an Area Supervisor, you will be responsible for leading a group of restaurants and ensuring that each restaurant meets our high standards of excellence in safety, quality, friendly service, and fast food delivery.Key ResponsibilitiesLead the...