Front Office Supervisor

2 days ago


Pensacola, Florida, United States stayAPT Suites Pensacola Full time
Front Office - Housekeeping Supervisor

At stayAPT Suites Pensacola, we are seeking a highly skilled and experienced Front Office - Housekeeping Supervisor to join our dynamic team. As a key member of our hotel staff, you will be responsible for providing exceptional guest service, ensuring the cleanliness and maintenance of our suites, and overseeing the front desk operations.

Key Responsibilities:
  • Provide support to the General Manager and Assistant General Manager
  • Manage reservations, registrations, and guest information
  • Perform check-in and check-out tasks, including processing payments and handling customer complaints
  • Liaise with housekeeping staff to ensure rooms are clean and well-maintained
  • Maintain updated records of bookings and payments
  • Ensure suites are clean and properly stocked with supplies, according to Brand Standards
  • Report any maintenance or safety issues to the Resident General Manager
Requirements:
  • Work experience in hotel Housekeeping
  • Experience as a Hotel Front Desk Agent, Receptionist, or similar role is a plus
  • Experience with hotel reservation software preferred
  • Customer service attitude
  • Excellent communication and organizational skills
Benefits:
  • Medical, Dental, and Vision
  • Vacation PTO & Holiday/Sick PTO


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