Field Services Supervisor

23 hours ago

Pensacola, Florida, United States MasTec Advanced Technologies Full time
Job Summary

We are seeking a highly skilled and experienced Field Services Supervisor to join our team at MasTec Advanced Technologies. As a key member of our operations team, you will be responsible for managing the daily activities and performance of assigned technicians, ensuring our performance goals and metrics are met, and maintaining quality assurance standards.

Key Responsibilities
  • Direct and manage the daily activities of two to twenty field services technicians and other field services workers.
  • Support the recruiting efforts, interview, and hire delivery services technicians.
  • Ensure operational efficiency in the field.
  • Conduct quality assurance audits, including random or targeted audits of delivery services technicians.
  • Develop and implement training modules in coordination with the Training Department.
  • Manage performance, counsel, discipline, and terminate field service technicians in accordance with company policies and procedures.
  • Handle, investigate, and resolve employee grievances and complaints in cooperation with Human Resources and Legal.
  • Evaluate technician performance and productivity, complete and administer employee reviews.
  • Plan routes, work assignment, and allocate resources to effectively staff and meet productivity and quality goals.
  • Communicate regularly with the Site Manager, other managers, and executives concerning standards and goals; develop and implement strategy for meeting same.
  • Actively assist in the development of delivery service technicians for promotion to field services supervisor roles.
  • Make recommendations to the Site Manager as to the advancement, promotion, or other status of each field services technician.
  • Provide input and adjust hours of work, approve employee timecards and expense reports.
  • Schedule and assign employees to daily tasks.
  • Develop new techniques for field services based on technical developments.
  • Assist in investigating and making settlement recommendations for alleged technician-caused damage claims.
  • Report and investigate in cooperation with Human Resources and Legal all technician-related incidents, and partner and coordinate with the Safety Team on safety-related investigations, when applicable.
  • Participate in the administration of the site's budget and monitor site expenditures.
  • Conduct equipment inspections, including vehicle inspections.
  • Recommend compensation actions.
  • Act as liaison between customer and end customer to ensure customer satisfaction and other metrics are met.
Requirements
  • A natural ability to immediately respond to urgent questions, establish priorities, and delegate tasks as necessary.
  • A VERY STRONG work ethic, and the desire to deliver excellent customer service.
Benefits
  • Medical, dental, and vision benefits options.
  • Supplemental Benefits (Aflac).
  • 401(k) with a company match.
  • Employee stock purchase plan.
  • Paid time off, time off for bereavement, jury duty, and 6 paid holidays.
  • Prescription Drug Plan (CVS Caremark).
  • Telehealth.
  • Flexible Spending Accounts (FSA).
  • Short and Long Term Disability.
  • Life and AD&D Insurance.
  • Employee Assistance Program.
  • Legal Plan.
  • Annual Bonus (at company's discretion).

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