Bilingual Customer Service Representative
5 days ago
As a Bilingual Customer Service Representative at Florida One Insurance, you will play a vital role in delivering exceptional customer experiences and driving business growth. Your primary responsibility will be to engage with clients in both English and Spanish, providing tailored solutions to their insurance needs.
Key Responsibilities:
- Respond to client inquiries and resolve issues in a timely and professional manner
- Present and explain insurance products to clients, highlighting their benefits and features
- Process new applications, renewals, and policy changes, ensuring accuracy and attention to detail
- Update client records and track sales metrics to inform business decisions
- Participate in team meetings to stay informed about market trends and industry developments
Requirements:
- Exceptional communication and interpersonal skills, with the ability to engage with clients from diverse backgrounds
- Strong problem-solving abilities, with a focus on finding creative solutions to complex issues
- Active listening skills, with the ability to capture client concerns and assess their needs accurately
- Persuasive sales ability, with a focus on converting leads into satisfied customers
- Detail-oriented, with a focus on maintaining accurate client records and documentation
- Adaptability, with a focus on staying agile in a fast-paced environment and embracing industry changes
About Florida One Insurance
Florida One Insurance is a leading insurance company committed to delivering exceptional products and services. Our diverse team is dedicated to ensuring customer satisfaction and success, and we work with reputable insurance carriers to provide the best coverage at competitive rates.
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