Customer Service Technical Representative

6 days ago

Palm Beach Gardens, Florida, United States ZimVie Full time

About ZimVie

ZimVie is a leading global life sciences company dedicated to advancing clinical technology to improve patients' smiles, function, and confidence. Our company is built on a legacy of trusted brands, products, and clinical evidence, made possible through an inclusive and collaborative culture that empowers our team members to bring their whole selves to work every day.

Job Summary

The Customer Service Technical Representative provides sales and technical assistance for all products sold by the company. This role involves communicating with customers in a professional and efficient manner, primarily through phone, email, and internet.

Key Responsibilities

  • Deliver exceptional customer support and assistance to customers in compliance with ZimVie's policies and procedures.
  • Effectively respond to technical questions relating to our dental products, applications, and competitor information.
  • Maintain current technical/product information and professional skills by attending department-sponsored training and education.
  • Provide accurate and consistent information to customers regarding dental technical/product and sales issues.
  • Communicate with internal departments, including sales, marketing, manufacturing, inventory, accounting, and shipping personnel, as needed, to provide excellent service to customers.
  • Assist clients with case planning and ordering by utilizing detailed knowledge of our products and procedures.
  • Provide feedback to management regarding customer concerns to help improve sales and service.
  • Maintain confidentiality when working with secure data, such as credit card transactions and patient information.
  • Perform related duties as required.

Expected Areas of Competence

  • Strong knowledge of dental terminology and procedures.
  • Excellent customer service skills, with the ability to communicate internally and externally with dentists and staff.
  • Ability to work in a call center environment.
  • Demonstrated organization and follow-up skills.
  • Knowledge of Microsoft Office, Outlook, Word, and Excel required; knowledge of Oracle order processing systems preferred.
  • Ability to read manuals in English and research information using online tools.
  • Ability to write routine reports and correspondence.
  • Ability to communicate clearly on the phone and before groups of customers or employees.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Bilingual Spanish/English a plus.

Education/Experience Requirements

  • High School Plus One year certificate from vocational/Dental program, i.e., Dental Assisting Certificate or Dental Lab Certificate; plus 1-3 years related work experience or equivalent combination of education and experience.

Travel Requirements

  • N/A

ZimVie is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants for employment and employment decisions, including hiring, promotion, transfer, demotion, evaluation, compensation, and separation, are considered without regard to race, color, religion, religious beliefs, creed, national origin, ancestry, citizenship status, age, gender/sex (including pregnancy, childbirth, related medical conditions, lactation and breastfeeding), gender identity or expression (including transgender status), sexual orientation, marital status, military status, protected veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other status protected under applicable federal, state, and local laws.

ZimVie generally does not sponsor applicant work visas for this position.

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