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Customer Service Representative

2 months ago

Miami, Florida, United States Gastro Health Full time

Gastro Health is seeking a skilled and detail-oriented Customer Service Representative to join our team.

About the Role:

  • Provide exceptional customer service to our patients and healthcare providers
  • Manage incoming calls, take messages, and schedule appointments
  • Coordinate hospital consults and recall appointments
  • Reschedule no-show appointments and maintain accurate records
  • Assist with administrative tasks and maintain a clean and organized workspace

Requirements:

  • High school diploma or equivalent required
  • 2+ years of medical administration experience preferred
  • eClinicalWorks (eCW) experience desired
  • Bilingual (English/Spanish) required

We offer a comprehensive benefits package to our eligible employees:

  • 401(k) retirement plans with employer Safe Harbor Non-Elective Contributions of 3%
  • Discretionary profit-sharing contributions of up to 4%
  • Health insurance
  • Employer contributions to HSAs and HRAs
  • Dental insurance
  • Vision insurance
  • Flexible spending accounts
  • Voluntary life insurance
  • Voluntary disability insurance
  • Accident insurance
  • Hospital indemnity insurance
  • Critical illness insurance
  • Identity theft insurance
  • Legal insurance
  • Pet insurance
  • Paid time off
  • Discounts at local fitness clubs
  • Discounts at AT&T

Gastro Health is a leading gastroenterology multi-specialty group with over 130+ locations throughout the country.

We are committed to providing outstanding medical care and an exceptional healthcare experience to our patients.

We are an Equal Opportunity Employer and do not discriminate based on race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.