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Bilingual Customer Service Representative

2 months ago

Miami Beach, Florida, United States Lincoln Health Supply Full time
Job Description

Lincoln Health Supply is a leading provider of diabetic equipment and supplies in the United States. We are seeking a highly skilled and motivated individual to join our team as a Bilingual Customer Service Representative.

Key Responsibilities:

  • Provide exceptional customer service to clients in both English and Spanish.
  • Respond to customer inquiries in a timely and professional manner.
  • Provide accurate information regarding products and services.
  • Handle customer complaints and resolve customer issues.
  • Maintain a positive attitude when interacting with customers.
  • Maintain records of customer interactions and transactions.
  • Use problem-solving skills to resolve customer issues.

Job Requirements:

  • Strong communication skills, both verbal and written.
  • Ability to work in a fast-paced environment.
  • Knowledge of office management systems and procedures.
  • Working knowledge of office equipment, such as printers and fax machines.
  • Proficiency in MS Office, particularly MS Excel and MS PowerPoint.
  • High school degree or equivalent.
  • Proven experience as an administrative assistant or office administrator.

Benefits:

  • Competitive hourly rate of $20.00.
  • Health insurance, dental insurance, and vision insurance.
  • Paid time off.
  • Paid training.

Work Environment:

  • Modern office setting.
  • Growth opportunities.
  • Lively atmosphere.
  • On-the-job training.
  • Casual work attire.
  • Safe work environment.
  • Relaxed atmosphere.

Requirements:

  • Ability to commute to our office location in North Bay Village, FL.

Preferred Qualifications:

  • Experience reading and processing medical records.
  • Call center experience.
  • Customer service experience.