Program Support Specialist
4 days ago
Overview
Better Together is seeking a highly skilled Program Support Specialist to join our team. As a key member of our organization, you will play a vital role in overseeing our volunteer pipeline efforts in Central Florida. Your primary responsibility will be to strengthen administrative and operational support, primarily to our Family Care Coordinators, which will result in increasing our impact in the community.
Key Responsibilities
- Market Analysis and Research
- Gather, analyze, and organize data on demographic community needs
- Evaluate and offer insights to help Better Together advance program success
- Research events and other participants that help Better Together further its impact
- Research resources for families, such as housing and groups that assist financially
- Program Operations
- Facilitate all details for church launches, which includes all materials needed, speakers, volunteers for support and anything else needed for their success
- Schedule volunteer trainings throughout the year and alongside church launches
- Assist with launches, trainings, and events as needed
- Schedule and assist with planning efforts for outreach and parent support events
- Assist Family Care Coordinators with community referrals and follow up
- Provide program support for volunteer appreciation receptions
- Coordinate internship opportunities that will support programs
- Volunteer Pipeline
- Manage volunteer pipeline for all Better Together programs
- Manage and facilitate the volunteer to family matching process
- Support volunteer engagement and retention by maintaining ongoing communication
- Data Management
- Enter and maintain volunteer data in Salesforce
- Enter all churches and community partnership relationships into Salesforce
- Create and send reports to churches
Requirements
- Minimum of a bachelor's degree with 3 years' experience in program management, operations, or a related field
- Technological requirements: Salesforce, Zapier, WordPress, and Basecamp
- Match Better Together's core values
Work Environment
- Remote work environment with a home office setup
- Weekly team meetings with clear accountability and the opportunity to solve issues as a team
- Quarterly in-person team meetings to build deeper relationships, set clear goals aligned with the Better Together vision, and brainstorm how to seize new opportunities
- An intensive 90-day orientation to familiarize you with the Better Together team, our policies, and how we operate
Benefits
- Paid time off
- Competitive salary and benefits package
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