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Technical Support Specialist

2 months ago

Dallas, Texas, United States Insight Global Full time
Position Overview

Insight Global is seeking a skilled Desktop Support Technician to provide essential technical assistance within a healthcare environment.

This role involves addressing various technical challenges that arise, ensuring seamless support for all internal personnel.

Key responsibilities include:

  • Troubleshooting support tickets
  • Assisting with Windows upgrades and migrations
  • Providing support for Office 365 applications
  • Resolving user-facing technical issues

The selected candidate will serve as the primary onsite contact, necessitating the ability to multitask and contribute to various projects or initiatives as required.

Strong verbal and written communication skills, coupled with exceptional customer service abilities, are essential for success in this high-pressure environment.


Qualifications

To be considered for this position, candidates should possess:

  • A minimum of 3 years of experience in Desktop Support
  • Proficiency in troubleshooting LCD screens, batteries, and desktop cables
  • A professional demeanor and personable approach
  • Excellent customer service experience
  • A+ Certification
  • Experience with MAC systems
  • Previous experience in a hospital setting

We are committed to fostering diverse and inclusive workplaces where individuals can express their authentic selves. Insight Global is an equal opportunity/affirmative action employer, ensuring that all qualified candidates receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other characteristic protected by applicable laws, regulations, and ordinances.

If you require assistance or a reasonable accommodation due to a disability during the application or recruitment process, please reach out for support.