Customer Support Specialist
4 weeks ago
OhMD is a healthcare technology company on a mission to improve the patient experience by simplifying communication between physicians and their patients.
Job DescriptionWe are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for ensuring that every user has an exceptional experience with OhMD.
Key Responsibilities:
- Communicate with clients and users over Intercom web chat and email to troubleshoot and resolve issues with the OhMD product
- Take an issue from initial contact to resolution, providing timely and effective support
- Master a wealth of knowledge on the OhMD product and its features
- Collaborate with our product design team and engineers to influence the development of the OhMD platform
- Deliver exceptional customer experiences, ensuring each user receives a delightful experience and working with the OhMD team to make OhMD better every day
- Enhance product support resources by creating informative and helpful client-facing content
- Research and implement tools to improve support standard operating procedures
Requirements:
- Natural ability to understand and learn new technology
- Experience and patience troubleshooting complex technology issues
- Excellent verbal and written communication skills, including the ability to simplify complicated topics for easy client comprehension
- Enthusiasm to work as part of a team with shared goals toward client satisfaction
- An eagerness to learn and grow
What We Offer:
- Competitive Salary
- 401K Employer Match
- Equity opportunity
- Medical, vision, and dental insurance
- Unlimited PTO, monthly Wellness Weekends, paid time to volunteer, and opportunities to connect with others company-wide, both virtually and in person
- Energetic & connected hybrid culture
OhMD, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.
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