Customer Support Specialist

4 weeks ago


Burlington, Vermont, United States OhMD Full time
About OhMD

OhMD is a healthcare technology company on a mission to improve the patient experience by simplifying communication between physicians and their patients.

Job Description

We are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for ensuring that every user has an exceptional experience with OhMD.

Key Responsibilities:

  • Communicate with clients and users over Intercom web chat and email to troubleshoot and resolve issues with the OhMD product
  • Take an issue from initial contact to resolution, providing timely and effective support
  • Master a wealth of knowledge on the OhMD product and its features
  • Collaborate with our product design team and engineers to influence the development of the OhMD platform
  • Deliver exceptional customer experiences, ensuring each user receives a delightful experience and working with the OhMD team to make OhMD better every day
  • Enhance product support resources by creating informative and helpful client-facing content
  • Research and implement tools to improve support standard operating procedures

Requirements:

  • Natural ability to understand and learn new technology
  • Experience and patience troubleshooting complex technology issues
  • Excellent verbal and written communication skills, including the ability to simplify complicated topics for easy client comprehension
  • Enthusiasm to work as part of a team with shared goals toward client satisfaction
  • An eagerness to learn and grow

What We Offer:

  • Competitive Salary
  • 401K Employer Match
  • Equity opportunity
  • Medical, vision, and dental insurance
  • Unlimited PTO, monthly Wellness Weekends, paid time to volunteer, and opportunities to connect with others company-wide, both virtually and in person
  • Energetic & connected hybrid culture

OhMD, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.



  • South Burlington, Vermont, United States Enterprise Mobility Inc Full time

    Position Overview The Customer Support Specialist is responsible for delivering exceptional service to both internal and external clients, primarily through face-to-face interactions, addressing their branch and rental requirements. This role involves acquiring knowledge through local training and practical experience to offer administrative assistance,...


  • South Burlington, Vermont, United States Enterprise Mobility Inc Full time

    Position Overview The Customer Support Specialist is responsible for delivering exceptional service to both internal and external clients, primarily through direct interactions, while addressing their branch and rental requirements. This role offers the opportunity to acquire knowledge through local training and practical experience, enabling the...


  • Burlington, Vermont, United States Cellular Sales Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Support Representative to join our team at Cellular Sales. As a key member of our sales support team, you will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring a seamless customer experience.Key ResponsibilitiesProvide timely and...


  • South Burlington, Vermont, United States Enterprise Mobility Inc Full time

    Position Overview The Customer Support Specialist will deliver exceptional service by assisting both internal and external clients, primarily in-person, to meet their branch and rental requirements. This role will provide the opportunity to acquire knowledge through local training and practical experience to offer administrative assistance, serve clients,...


  • Burlington, Vermont, United States Healthcare Support Full time

    Job Title: Travel Nurse ICU SpecialistHealthcare Support is seeking a skilled Travel Nurse ICU Specialist to join their team in Burlington, Vermont.Job Description & RequirementsSpecialty: ICU - Intensive Care UnitDiscipline: RNEmployment Type: TravelPerks: Up to $500 travel reimbursement, overtime and loyalty bonuses, license and certification...


  • Burlington, Vermont, United States Healthcare Support Full time

    Job Title: Travel Nurse ICU SpecialistHealthcare Support is seeking a skilled Travel Nurse ICU Specialist to join their team in Burlington, Vermont.Job Description & RequirementsSpecialty: ICU - Intensive Care UnitDiscipline: RNDuration: 32 weeksShift: 12 hours, days, nightsEmployment Type: TravelPerks: Up to $500 travel reimbursement, overtime and loyalty...


  • Burlington, Vermont, United States Healthcare Support Full time

    Job Title: Travel Nurse ICU SpecialistHealthcare Support is seeking a skilled Travel Nurse ICU Specialist to join their team in Burlington, Vermont.Job Description & RequirementsSpecialty: ICU - Intensive Care UnitDiscipline: RNDuration: 12 weeksShift: 12 hours, nightsEmployment Type: TravelPerks: Up to $500 travel reimbursement, overtime and loyalty...


  • Burlington, Vermont, United States Edlund Company Full time

    Company OverviewEdlund Company is a leading provider of kitchen equipment, offering quality solutions to foodservice and food processing customers worldwide.Role SummaryWe are seeking a skilled IT Support Specialist to join our team at Edlund Company in Burlington, VT.Key ResponsibilitiesProvide technical support and troubleshooting for desktop computers and...


  • Burlington, Vermont, United States E-Solutions Full time

    Job SummaryE-Solutions is seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support to colleagues, diagnosing and troubleshooting technical issues, and managing and monitoring systems.Key ResponsibilitiesProvide technical support to colleagues, on-site and...

  • IT Support Specialist

    2 weeks ago


    Burlington, Vermont, United States Edlund Company Full time

    About Edlund CompanyEdlund Company is a leading provider of kitchen equipment, offering quality solutions to foodservice and food processing customers worldwide. With a rich history spanning 99 years, the company has established itself as a trusted partner in the industry.Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at...

  • IT Support Specialist

    2 weeks ago


    Burlington, Vermont, United States Edlund Company Full time

    About Edlund CompanyEdlund Company is a leading provider of kitchen equipment, renowned for its innovative solutions to foodservice and food processing customers worldwide. With a rich history spanning 99 years, the company has established itself as a trusted partner in the industry.Role OverviewWe are seeking a highly skilled IT Support Specialist to join...


  • South Burlington, Vermont, United States Cellular Sales Full time

    Job Title: Customer Support RepresentativeWe are seeking a highly skilled and customer-focused Customer Support Representative to join our team at Cellular Sales. As a key member of our support team, you will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring a seamless experience for our customers.Key...


  • Burlington, Vermont, United States Strategic Staffing Solutions Full time

    Job Summary:We are seeking a skilled PC Support Specialist to join our team at Strategic Staffing Solutions. As a PC Support Specialist, you will be responsible for delivering, installing, configuring, testing, and providing production support for new endpoint devices to our customers' user base in a predominantly Windows-based environment.Key...


  • Burlington, Vermont, United States The University of Vermont Health Network Full time

    Job SummaryWe are seeking a skilled Patient Service Specialist to join our team at The University of Vermont Health Network. This is a part-time position that requires a high level of customer service and clinical support skills.Key ResponsibilitiesProvide administrative support to patients and families in a clinical settingAssist with daily activities of a...


  • Burlington, Vermont, United States VDart Full time

    Job Title: Desktop Support SpecialistJob Summary:VDart is seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support and assistance to staff with desktop/laptop computers, applications, printers, and related technologies.Key Responsibilities:• Assist staff with...


  • Burlington, Vermont, United States Enterprise Holdings Full time

    Position Overview Enterprise Holdings is renowned for its exceptional workplace culture and is recognized as a leader in the automotive rental and leasing sector. We are on a mission to become the most trusted mobility service provider globally. The Senior Client Support Specialist plays a pivotal role in delivering outstanding customer service to both...


  • Burlington, Vermont, United States Enterprise Holdings Full time

    Position OverviewEnterprise Holdings is a leader in the automotive rental and leasing industry, operating renowned brands such as Enterprise Rent-A-Car, National Car Rental, and Alamo. We pride ourselves on being recognized as one of the premier workplaces in the sector. Our mission is to become the most trusted mobility provider globally.The Senior Client...


  • Burlington, Vermont, United States Integrated Power Services Full time

    Job SummaryWe are seeking a highly skilled Sales Support Specialist to join our team at Integrated Power Services. As a key member of our sales team, you will be responsible for providing exceptional support to our national accounts representatives and customers across all Southland Group locations.Key ResponsibilitiesAssist national accounts representatives...

  • CT Imaging Specialist

    2 weeks ago


    Burlington, Vermont, United States HealthCare Support Full time

    CT Technologist Opportunity with HealthCare SupportWe are seeking a skilled CT Technologist to join our team at HealthCare Support. As a CT Technologist, you will play a critical role in providing high-quality imaging services to our patients.Key Responsibilities:Operate CT scanners to produce high-quality images of patientsPrepare patients for imaging...


  • Burlington, Vermont, United States IXIS, LLC Full time

    Job OverviewIXIS is seeking a skilled technical professional to join our team as a Technical Support Specialist. In this role, you will be responsible for providing technical support to users, troubleshooting problems, and fielding inquiries related to our proprietary data platform.Key Responsibilities:Provide technical support to users, including...