Customer Support Specialist

2 months ago

South Burlington, Vermont, United States Enterprise Mobility Inc Full time
Position Overview

The Customer Support Specialist is responsible for delivering exceptional service to both internal and external clients, primarily through face-to-face interactions, addressing their branch and rental requirements. This role involves acquiring knowledge through local training and practical experience to offer administrative assistance, serve customers effectively, and act as a rental backup in a non-airport branch setting.

This position offers a competitive pay rate of $20.00 per hour with a commitment of 40 hours per week.

Key Responsibilities
  • Welcome all clients with a friendly and professional demeanor as they arrive.
  • Encourage clients to check for personal items and document any found belongings with relevant details.
  • Communicate rental charges clearly and provide accurate receipts to clients.
  • Offer courteous information regarding transportation options to the airport terminal.
  • Solicit feedback on service quality and document any customer dissatisfaction.
  • Conduct discreet inspections of incoming vehicles for damages and guide clients to complete necessary reports.
  • Verify if vehicles are returned with a full tank of fuel using appropriate communication.
  • Complete service alerts for any mechanical or body damage reported by clients.
  • Identify vehicles on system hold for various reasons and ensure their proper movement within the lot.
  • Tag vehicles flagged for maintenance and confirm their relocation to designated areas.
  • Maintain an organized lot to facilitate easy access and traffic flow.
  • Understand the processes related to coverage options, rental agreements, and additional charges.
  • Familiarize oneself with the damage reporting procedures.

Enterprise Mobility Inc is an Equal Opportunity Employer, committed to diversity and inclusion.

Qualifications
  • Must be at least 18 years of age.
  • Possess two years of college education or a minimum of two years of customer service experience.
  • A valid, unrestricted driver's license is essential for this role.
  • Authorization to work in the U.S. is required, with no sponsorship needed.
  • Must reside within a reasonable commuting distance of the job location.
  • Availability to work up to 40 hours per week, including evenings and weekends, is necessary.

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