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Desktop Support Specialist

1 month ago

Burlington, Vermont, United States E-Solutions Full time

Job Summary

E-Solutions is seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support to colleagues, diagnosing and troubleshooting technical issues, and managing and monitoring systems.

Key Responsibilities

  • Provide technical support to colleagues, on-site and remote.
  • Diagnose and troubleshoot technical issues, handle software, hardware, and network configuration.
  • Manage and monitor all installed systems and infrastructure.
  • Install, configure, test, and maintain operating systems, application software, and system management tools.
  • Manage LAN & WAN connectivity services.
  • Basic troubleshooting of Conference devices/Projectors/Meeting room facilitation.
  • Proactively ensure the highest levels of systems and infrastructure availability.
  • Maintain security, backup, and redundancy strategies.
  • Write and maintain custom scripts to increase efficiency through automation.
  • Participate in the design of information, budget planning, and operational support systems.
  • Work with vendors and other IT personnel for problem resolution.
  • Asset management.
  • Document technical knowledge in the form of notes and manuals.
  • Prioritize and manage several projects and trouble tickets open issues at one time.
  • Document all support activity within the IT Incident and Change Management tracking tool.

Requirements

  • 5+ years of experience in desktop support, field technician support, application support, or junior systems administration.
  • Detail oriented; follow and/or establish policies and procedures.
  • Passionate about technology and have a willingness to learn new systems and skills.
  • Good problem-solving skills, capable of using initiative and common-sense to tackle issues.
  • Excellent verbal and written communication skills, capable of working with a variety of internal customers.
  • Excellent organizational skills and ability to manage multiple projects and set priorities.
  • Keeps calm under pressure.