Desktop Support Specialist
1 week ago
Job Summary
E-Solutions is seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support to colleagues, diagnosing and troubleshooting technical issues, and managing and monitoring systems.
Key Responsibilities
- Provide technical support to colleagues, on-site and remote.
- Diagnose and troubleshoot technical issues, handle software, hardware, and network configuration.
- Manage and monitor all installed systems and infrastructure.
- Install, configure, test, and maintain operating systems, application software, and system management tools.
- Manage LAN & WAN connectivity services.
- Basic troubleshooting of Conference devices/Projectors/Meeting room facilitation.
- Proactively ensure the highest levels of systems and infrastructure availability.
- Maintain security, backup, and redundancy strategies.
- Write and maintain custom scripts to increase efficiency through automation.
- Participate in the design of information, budget planning, and operational support systems.
- Work with vendors and other IT personnel for problem resolution.
- Asset management.
- Document technical knowledge in the form of notes and manuals.
- Prioritize and manage several projects and trouble tickets open issues at one time.
- Document all support activity within the IT Incident and Change Management tracking tool.
Requirements
- 5+ years of experience in desktop support, field technician support, application support, or junior systems administration.
- Detail oriented; follow and/or establish policies and procedures.
- Passionate about technology and have a willingness to learn new systems and skills.
- Good problem-solving skills, capable of using initiative and common-sense to tackle issues.
- Excellent verbal and written communication skills, capable of working with a variety of internal customers.
- Excellent organizational skills and ability to manage multiple projects and set priorities.
- Keeps calm under pressure.
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