Patient Access Representative

4 days ago


Virginia Beach, Virginia, United States Sentara Full time
Job Summary

The Patient Access Representative is responsible for all aspects of the patient registration process, including:

  • Verifying patient identity and selecting the correct patient record
  • Reviewing schedules and physician orders to register the patient for the appropriate service
  • Scanning important documents such as insurance cards, ID's, Living Wills, and POAs and verifying and entering the patient's demographic and insurance information in the electronic health record

During the registration process, the Patient Access Representative will explain and complete complex regulatory and compliance documents and adhere to all applicable privacy and compliance standards. They will also explain and collect co-payments, deposits, and outstanding balances and perform the transactions securely.

The Patient Access Representative may also perform scheduling, pre-admission, and discharge duties and provide supervision and patient information updates to families in waiting rooms.

Key Responsibilities:

  • Provide exceptional customer service to patients and families
  • Collect and verify patient demographic and insurance information
  • Explain and complete complex regulatory and compliance documents
  • Perform scheduling, pre-admission, and discharge duties
  • Provide supervision and patient information updates to families in waiting rooms

Requirements:

  • Two years of customer service and/or data entry experience
  • High School Diploma or Equivalent
  • Associate's or Bachelor's degree can be considered in lieu of two years of experience

Preferred Qualifications:

  • Knowledge of third party payers, ICD-9/CPT coding, and medical terminology
  • Interpersonal skills necessary to successfully gather and exchange information in both oral and written communications

What We Offer:

  • Extensive training provided for entry-level candidates
  • Opportunities for advancement
  • A tobacco-free environment


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