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Patient Access Coordinator I
2 months ago
Company Overview:
Sentara Health stands as a premier healthcare institution committed to delivering exceptional medical services to the community. Emphasizing values such as People, Quality, Patient Safety, Service, and Integrity, Sentara has earned recognition as an Employer of Choice for over a decade. Become part of a team dedicated to enhancing health on a daily basis and join an organization acknowledged as one of the Best Hospitals by U.S. News and World Report for more than 15 years.
Job Title: Patient Access Representative
Location: Virginia Beach, VA
Position Summary:
- Oversee the patient registration process, which includes confirming patient identity, reviewing schedules and physician orders, gathering demographic and insurance details, and clarifying complex regulatory and compliance documents to patients.
- Serve as the initial point of contact for patients, welcoming them, addressing inquiries, and ensuring they are guided to the correct service area.
- Execute scheduling, pre-admission, and discharge responsibilities, while providing updates to families in waiting areas.
Qualifications:
- High School Diploma or equivalent is mandatory
- Minimum of two years in customer service and/or data entry roles
- Proficient keyboarding skills are essential
- Familiarity with third-party payers, ICD-9/CPT coding, and medical terminology is advantageous
Skills:
- Active Listening
- Critical Thinking
- Persuasion
- Reading Comprehension
- Service Orientation
- Social Perceptiveness
- Effective Communication
- Time Management
Sentara Healthcare prioritizes diversity and inclusivity within its workforce to mirror the communities it serves. Join Sentara and contribute to a team that is dedicated to enhancing health and well-being for everyone.
