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Patient Access Representative
2 months ago
The Patient Access Representative is responsible for all aspects of the patient registration process, including:
- Verifying patient identity and selecting the correct patient record
- Reviewing schedules and physician orders to register the patient for the appropriate service
- Scanning important documents such as insurance cards, ID's, Living Wills, and POAs and verifying and entering the patient's demographic and insurance information in the electronic health record
- Explaining and completing complex regulatory and compliance documents and adhering to all applicable privacy and compliance standards
- Explaining and collecting co-payments, deposits, and outstanding balances and performing the transactions securely
The Patient Access Representative is the first point of contact for patients and provides the first impression of Sentara. They greet patients and families, answer questions, and ensure patients arrive at the appropriate service area at the right time.
Responsibilities- Perform scheduling, pre-admission, and discharge duties
- Provide supervision and patient information updates to families in waiting rooms
- Work in Patient Registration for the Emergency Department and/or various registration areas of the hospital campus
- Two years of customer service and/or data entry experience required
- Six months of previous healthcare experience a plus
- Associate's or Bachelor's degree can be considered in lieu of two years of experience
- Knowledge of third-party payers, ICD-9/CPT coding, and medical terminology
- Interpersonal skills necessary to successfully gather and exchange information in both oral and written communications with proper grammar, spelling, and punctuation
- Demonstrated proficiency in computer keyboarding skills
