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Customer Service Representative

2 months ago

Virginia Beach, Virginia, United States Sentara Healthcare Full time
Job Summary

As a Customer Service Representative at Sentara Healthcare, you will be responsible for handling incoming calls to effectively address eligibility, claim, and payment issues or patient scheduling, referral issues. You will work in a fast-paced environment to assist callers and update billing information, establish payment plans, screen callers for financial assistance, and resolve charge and payment inquiries.

Key Responsibilities
  • Handle incoming calls to address patient inquiries, resolve payment issues, and provide scheduling assistance.
  • Update billing information, establish payment plans, and screen callers for financial assistance.
  • Work in a fast-paced contact center environment to provide excellent customer service.
  • Communicate verbally with callers in a clear, concise, and professional manner.
  • Meet productivity and quality standards in a dynamic and ever-changing environment.
Requirements
  • High School Diploma or Equivalent (Required)
  • One year of experience in a healthcare setting, billing, or resolving insurance accounts receivable (Preferred)
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Excellent communication and customer service skills
  • Ability to work independently and as part of a team
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career advancement and professional growth
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance