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Healthcare Access Representative I

2 months ago

Virginia Beach, Virginia, United States Sentara Full time

Company Overview:

Sentara Health stands as a premier healthcare institution committed to delivering exceptional medical services to the community. With a strong emphasis on People, Quality, Patient Safety, Service, and Integrity, Sentara has earned recognition as an Employer of Choice for numerous years. Become a part of a team dedicated to enhancing health every day and join an organization acknowledged as one of the Best Hospitals by U.S. News and World Report for over 15 years.

Job Title: Patient Access Representative

Location: Virginia Beach, VA

Position Summary:

  • Oversee the patient registration process, which includes confirming patient identity, reviewing schedules and physician orders, gathering demographic and insurance details, and clarifying complex regulatory and compliance documents to patients.
  • Serve as the initial point of contact for patients, welcoming them, addressing inquiries, and ensuring they are guided to the appropriate service area.
  • Conduct scheduling, pre-admission, and discharge responsibilities, while providing updates to families in waiting areas.

Qualifications:

  • High School Diploma or equivalent is required
  • Two years of experience in customer service and/or data entry is preferred
  • Proficiency in keyboarding skills is essential
  • Familiarity with third-party payers, ICD-9/CPT coding, and medical terminology is advantageous

Skills:

  • Active Listening
  • Critical Thinking
  • Persuasion
  • Reading Comprehension
  • Service Orientation
  • Social Perceptiveness
  • Speaking
  • Time Management

Sentara Healthcare values diversity and inclusiveness within its workforce to reflect the communities it serves. Join Sentara and be part of a team that is dedicated to enhancing health and well-being for all.