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Patient Services Associate I

2 months ago

Virginia Beach, Virginia, United States Sentara Full time

Company Overview:

Sentara Health stands as a premier healthcare institution committed to delivering exceptional medical services to the community. With a steadfast dedication to People, Quality, Patient Safety, Service, and Integrity, Sentara has earned recognition as an Employer of Choice for over a decade. Become a part of a team that strives to enhance health every day and contribute to an organization acknowledged as one of the Best Hospitals by U.S. News and World Report for more than 15 years.

Job Title: Patient Access Representative

Location: Virginia Beach, VA

Position Summary:

  • Oversee the patient registration process, ensuring accurate verification of patient identity, reviewing schedules and physician orders, gathering demographic and insurance details, and clarifying complex regulatory and compliance documents to patients.
  • Serve as the initial point of contact for patients, welcoming them, addressing inquiries, and ensuring they are guided to the appropriate service area.
  • Execute scheduling, pre-admission, and discharge responsibilities, while providing updates to families in waiting areas.

Qualifications:

  • High School Diploma or equivalent is required
  • Minimum of two years of experience in customer service and/or data entry
  • Proficient keyboarding skills
  • Familiarity with third-party payers, ICD-9/CPT coding, and medical terminology is preferred

Skills:

  • Active Listening
  • Critical Thinking
  • Persuasion
  • Reading Comprehension
  • Service Orientation
  • Social Perceptiveness
  • Effective Communication
  • Time Management

Sentara Healthcare values diversity and inclusiveness within its workforce to reflect the communities it serves. Join Sentara and contribute to a team dedicated to enhancing health and well-being for all.