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Front Desk Manager

2 months ago


New Orleans, Louisiana, United States Marriott International Inc Full time
Job Summary

As a Front Desk Manager at Marriott International Inc, you will play a crucial role in ensuring exceptional customer experiences and driving business growth. This position requires a highly skilled and experienced professional who can lead and motivate a team to deliver outstanding results.

Key Responsibilities
  • Guest Services: Provide exceptional customer service, ensuring that every guest feels welcome and valued.
  • Team Leadership: Lead and motivate a team of front desk staff to deliver outstanding results and achieve business objectives.
  • Operational Management: Manage the day-to-day operations of the front desk, ensuring that all tasks are completed efficiently and effectively.
  • Problem-Solving: Identify and resolve guest complaints and issues in a professional and courteous manner.
  • Communication: Communicate effectively with guests, colleagues, and management to ensure seamless operations and excellent customer service.
Requirements
  • Education: High school diploma or equivalent required; 2 years of experience in the hospitality industry preferred.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and strong problem-solving skills.
  • Experience: 2 years of experience in a front desk or guest services role, preferably in a luxury hotel environment.
What We Offer

As a Front Desk Manager at Marriott International Inc, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and experienced professional who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.