Front Desk Supervisor
2 weeks ago
The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.
Responsibilities:- Approach all encounters with guests and associates in a friendly, service-oriented manner.
- Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
- Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
- Maintain a friendly and warm demeanor at all times.
- Set the standard for guest relations at the Front Desk.
- Obtain all necessary information when taking room reservations.
- Monitor all V.I.P. and special guest requests.
- Review Front Office log and Trace File daily.
- Fully comprehend and execute all relevant phases of the front desk computer system.
- Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
- Be aware of all rates, packages, and promotions currently underway.
- Be familiar with all in-house groups.
- Be aware of all closed-out and restricted dates.
- Follow and enforce all Aimbridge Hospitality hotel credit policies.
- Be able to perform all duties of Front Desk Agent.
- Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed.
- Maintain proper operation of the P.B.X. console and ensure that all Aimbridge Hospitality standards are met.
- Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel (set example for other associates, be the team leader).
- Assist the G.S.M. in ensuring that associates are following and maintaining Aimbridge Hospitality standards (i.e., answering phones, call-backs to guests, guest request log).
- Have knowledge of and assist in all emergency procedures as required.
- Oversee and ensure that all guests are checked in/out in a friendly, efficient, and courteous manner.
- Be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
- Ensure that associates are at all times attentive, friendly, helpful, and courteous to all guests, managers, and all other associates.
- Ensure the maximization of room revenue through Rooms Merchandising.
- Answer all guest inquiries in a timely and professional nature.
- Be involved in departmental meeting planning and execution.
- Help maintain productivity levels at or above budgeted standards.
- Perform any other duty as required by management.
- Assist in training of new hires and current associates on a regular basis.
- Attend meetings as required by management.
-
Front Desk Supervisor
4 weeks ago
New Orleans, Louisiana, United States Omni Hotels Full timeJob SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at the Omni Royal Orleans Hotel. As a Front Desk Supervisor, you will be responsible for ensuring the smooth operation of the front desk, providing exceptional guest service, and leading a team of front desk agents.Key ResponsibilitiesOrganize and direct daily...
-
Front Desk Supervisor
3 weeks ago
New Orleans, Louisiana, United States Aimbridge Hospitality Full timeJob SummaryThe Front Desk Supervisor is responsible for providing exceptional customer service to guests, ensuring a smooth and efficient check-in and check-out process, and maintaining a high level of productivity and accuracy in the front office.ResponsibilitiesAssist the Front Desk Manager in overseeing the front office operations and ensuring that all...
-
Front Desk Supervisor
3 weeks ago
New Orleans, Louisiana, United States Sonesta International Hotels Full timeJob Title: Front Desk SupervisorSonesta ES Suites New Orleans is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for delivering exceptional guest service, ensuring seamless operations, and leading a team of front desk staff.Key Responsibilities:Supervise and...
-
Front Desk Supervisor
2 weeks ago
New Orleans, Louisiana, United States Sonesta International Hotels Full timeJob Title: Front Desk SupervisorSonesta ES Suites New Orleans is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for delivering exceptional guest service, ensuring seamless operations, and leading a team of front desk staff.Key Responsibilities:Lead and manage...
-
Front Desk Supervisor
3 weeks ago
New Orleans, Louisiana, United States Aimbridge Hospitality Full timeJob SummaryThe Front Desk Supervisor is responsible for providing exceptional customer service to guests, ensuring a smooth and efficient check-in and check-out process, and maintaining a high level of productivity and accuracy in the front office.ResponsibilitiesAssist the Front Desk Manager in overseeing the front office operations and ensuring that all...
-
Front Desk Supervisor
3 weeks ago
New Orleans, Louisiana, United States Sonesta International Hotels Full timeJob SummarySonesta ES Suites New Orleans is seeking a skilled Front Desk Supervisor to lead our front desk team and deliver exceptional guest experiences. As a key member of our operations team, you will be responsible for training, supervising, and scheduling front desk staff, as well as assisting with accounting and human resources functions.Key...
-
Front Desk Supervisor
4 weeks ago
New Orleans, Louisiana, United States Aimbridge Hospitality Full timeJob SummaryThe Front Desk Supervisor is a key member of our hotel team, responsible for providing exceptional guest service and ensuring a smooth operation of the front desk. This role requires a high level of attention to detail, excellent communication skills, and the ability to work well under pressure.ResponsibilitiesAssist the Front Desk Manager in...
-
Front Desk Supervisor
3 weeks ago
New Orleans, Louisiana, United States IHG Full timeWelcome to IHG Hotels & Resorts, where we're passionate about creating unforgettable experiences for our guests. As a Front Desk Supervisor, you'll play a vital role in making every guest feel right at home. Your day-to-day will be filled with opportunities to make a real difference, from welcoming guests with a warm smile to anticipating their every need....
-
Front Desk Supervisor
5 days ago
New Orleans, Louisiana, United States Aimbridge Hospitality Full timeJob SummaryThe Front Desk Supervisor is a key member of our hotel team, responsible for providing exceptional customer service and ensuring a smooth guest experience. This role requires a high level of attention to detail, excellent communication skills, and the ability to work well under pressure.ResponsibilitiesAssist the Front Desk Manager in overseeing...
-
Front Desk Supervisor
2 weeks ago
New Orleans, Louisiana, United States International House Hotel Full timeJob SummaryThe Front Desk Supervisor plays a vital role in ensuring the smooth operation of the front office, coordinating activities to achieve optimal room occupancy, revenue, and guest satisfaction. This position supports the Guest Services Manager in all front office activities, maintaining high guest service standards and accuracy in all phases of...
-
Front Desk Operations Manager
4 weeks ago
New Orleans, Louisiana, United States Omni Hotels Full timeFront Office Supervisor RoleThe Front Office Supervisor plays a crucial role in ensuring a seamless guest experience at Omni Hotels. Key responsibilities include managing the front desk, supervising staff, handling reservations, and maintaining high standards of customer service.Key Responsibilities:Manage the front desk operations, ensuring efficient...
-
Front Desk Supervisor
5 days ago
New Orleans, Louisiana, United States IHG Full timeAbout the RoleWe're seeking a skilled and friendly Front Desk Supervisor to join our team at IHG Hotels & Resorts. As a key member of our hospitality team, you'll be responsible for delivering exceptional guest experiences and ensuring seamless transactions.Key ResponsibilitiesWelcome guests with a warm and personalized welcome, setting the tone for a...
-
Front Desk Representative
4 weeks ago
New Orleans, Louisiana, United States Hotel Management of New Orleans LLC Full timeFront Desk AgentWe are seeking a highly skilled and professional Front Desk Agent to join our hospitality team at Hotel Management of New Orleans LLC. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.Key Responsibilities:Guest Services:...
-
Front Desk Representative
1 month ago
New Orleans, Louisiana, United States Hotel Management of New Orleans LLC Full timeJob DescriptionHotel Management of New Orleans LLC is seeking a skilled and professional Front Desk Agent to join our hospitality team. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our hotel guests.Key Responsibilities:Guest Services: Manage all aspects of guest service, including...
-
Front Office Supervisor
4 weeks ago
New Orleans, Louisiana, United States Westin New Orleans Full timeJob Title: Front Office SupervisorAt Westin New Orleans, we are seeking a highly skilled and customer-focused Front Office Supervisor to join our team. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless check-in and check-out experience, and maximizing room revenue and...
-
Front Desk Representative
5 days ago
New Orleans, Louisiana, United States Aimbridge Hospitality Full timeFront Desk Agent Role at Aimbridge HospitalityAimbridge Hospitality is seeking a skilled Front Desk Agent to join our team at Le Richelieu. As a key member of our guest services team, you will be responsible for delivering exceptional customer experiences and ensuring seamless operations at the Front Desk.Key Responsibilities:Greet and welcome guests,...
-
Front Desk Manager
2 weeks ago
New Orleans, Louisiana, United States Marriott International Inc Full timeJob SummaryAs a Front Desk Manager at Marriott International Inc, you will play a crucial role in ensuring the smooth operation of our hotel's front office functions. You will supervise staff, manage day-to-day operations, and provide exceptional customer service to our guests.Key ResponsibilitiesManage front office areas, including Bell/Door Staff,...
-
Front Desk Representative
1 month ago
New Orleans, Louisiana, United States Hotel Tonnelle TributePortfolio Full timeJob Summary:Hotel Tonnelle TributePortfolio is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.Responsibilities:Guest Registration: Register guests in a friendly and efficient...
-
Front Desk Representative
4 weeks ago
New Orleans, Louisiana, United States Hampton Inn New Orleans French Qtr Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Hampton Inn New Orleans French Qtr. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth and enjoyable stay for our guests.Responsibilities:Guest Registration: Register guests in...
-
Front Desk Representative
3 weeks ago
New Orleans, Louisiana, United States free-classifieds-usa Full timeFront Desk Agent Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Sheraton New Orleans Hotel.Key Responsibilities:Provide exceptional guest service and ensure a memorable experience for all visitors.Manage front desk operations, including check-in, check-out, and room assignments.Respond to guest...
