Front Desk Representative
2 days ago
At Westin New Orleans, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.
Responsibilities:- Answer guest inquiries and provide information about hotel services and amenities.
- Process guest check-ins and check-outs, ensuring accuracy and efficiency.
- Manage guest room assignments and maintain accurate records.
- Handle guest complaints and resolve issues in a professional and courteous manner.
- Collaborate with other hotel departments to ensure seamless guest experiences.
- High school diploma or equivalent required.
- Previous experience in a hotel or customer service role preferred.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask.
- Basic computer skills and knowledge of hotel software.
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
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