Event Monitoring Specialist

6 days ago


Baltimore, Maryland, United States Three Point Solutions Full time
Job Overview

This role supports the First-to-Know capability of the Technical Operations Center (TOC) and serves as the centralized focal point for observability and event management.

The Event Monitoring Engineer monitors the performance and capacity of enterprise-wide systems, applications, and critical business processes using a variety of tools to identify hardware, software, and environmental anomalies.

Key Responsibilities
  • Provide proactive monitoring using Dynatrace and other performance monitoring tools.
  • Support a 24x7 system monitoring service to identify and assess problems.
  • Provide oversight, coordination, and visibility for critical business processes.
  • Perform system health checks and identify areas for improvement.
  • Investigate, verify, report, communicate, and escalate critical events.
  • Review device logs for documentation and analysis.
  • Develop runbooks for repeatable processes and ensure high availability.
  • Facilitate and coordinate the necessary IT response to system problems.
  • Provide event management and problem management support to service owners and IT managers.
  • Coordinate and facilitate conference bridges as part of event management.
  • Author reports, participate in incident review meetings, and engage in active incident and problem management activities.
  • Communicate effectively with stakeholders and support open communication between all parties.
Requirements
  • 5 years of software, hardware, and/or systems engineering experience.
  • At least 2 years in NOC/TOC, Command Center roles.
  • 3+ years of IT experience and familiarity with performance monitoring tools.
  • 3+ years of Dynatrace monitoring experience.
  • 2+ years operating in a command center in an Event Monitoring/Event Management role.
  • Ability to assess and monitor events and respond or escalate as necessary.
  • Knowledge of system and network infrastructures, including LAN/WAN network technologies, server virtualization, enterprise storage area network (SAN) and backup, and databases.
  • Strong analytical skills with the ability to collate and interpret data from various sources.
  • Strong communication skills, both verbal and written, with a natural aptitude for collaboration.
Preferred Qualifications
  • 3+ years of experience with Splunk, SCOM, SolarWinds, or other performance monitoring tools.
  • Process engineering or process management experience.
  • Experience working in a ServiceNow environment.
  • Experience reporting against and managing Service Level Agreements (SLAs).
Education and Certifications

Bachelor's Degree

In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required, in addition to the required work experience.

The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs.

The successful candidate will be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time.

The candidate must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence.

The candidate must be able to effectively communicate and provide positive customer service to every internal and external customer, including those who may be demanding or otherwise challenging.

ITIL Foundations v3 within 180 Days Preferred



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