Event Security Specialist
1 day ago
About the Role:
Oak View Group is seeking a highly skilled and detail-oriented Event Security Specialist to join our team at CFG Bank Arena. As a key member of our Event Security Team, you will be responsible for ensuring the safety and well-being of employees, tenants, and patrons at the arena.
Key Responsibilities:
- Provide exceptional customer service to all guests, ensuring a positive and memorable experience.
- Possess a positive attitude and facilitate teamwork and respect among co-workers.
- Welcome guests, provide directions, and answer any questions that may arise.
- Monitor, patrol, and secure areas of the arena, checking and monitoring credentials as needed.
- Provide assistance to guests with special needs or wheelchair access.
- Resolve guest complaints quickly and exceed their expectations.
- Enforce building policies and event procedures.
- Maintain order and ensure crowd safety.
- Assist and direct guests in a variety of situations, including emergencies.
- Perform wanding of patrons and monitor entry of patrons through metal detectors.
- Communicate efficiently and clearly with co-workers and supervisors.
- Follow all incident procedure protocols and documentation when necessary.
Requirements:
- To perform this job successfully, an individual must possess the ability to perform all essential duties and responsibilities in a satisfactory manner.
- Ability to work a flexible schedule, including mornings, nights, overnights, weekends, and holidays, depending on event schedule.
- Ability to follow oral and written instructions and communicate effectively with others in both oral and written form.
Working Conditions:
- Must be able to work in a fast-paced environment with moderate to loud noises.
- Fluctuating temperatures to include hot and cold conditions.
- Frequent bending, standing for long periods of time, and walking of the building, including climbing stairs.
- Exposure to flashing lights.
What We Offer:
Oak View Group is committed to creating a diverse and inclusive work environment. We offer a competitive salary and benefits package, including a 401(k) savings plan and 401(k) matching.
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