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Event Security Specialist

2 months ago

Baltimore, Maryland, United States AEG Full time
Job Summary

We are seeking a highly motivated and detail-oriented Event Security Specialist to join our team at AEG. As a key member of our Event Security Team, you will be responsible for ensuring the safety and well-being of employees, tenants, and patrons at the CFG Bank Arena.

Key Responsibilities
  • Provide Exceptional Customer Service: Deliver outstanding service to all guests, responding to their needs and concerns in a professional and courteous manner.
  • Facilitate Teamwork and Respect: Foster a positive and inclusive team environment, promoting respect and collaboration among colleagues.
  • Monitor and Secure Areas: Patrol and secure areas of the arena, checking and monitoring credentials to ensure a safe and secure environment.
  • Assist Guests with Special Needs: Provide support and assistance to guests with special needs or wheelchair access, ensuring their comfort and safety.
  • Resolve Guest Complaints: Address and resolve guest complaints in a timely and professional manner, exceeding their expectations.
  • Enforce Building Policies and Event Procedures: Ensure compliance with building policies and event procedures, maintaining order and crowd safety.
  • Communicate Effectively: Communicate efficiently and clearly with colleagues and supervisors, following all incident procedure protocols and documentation when necessary.
Requirements
  • Flexibility and Adaptability: Work flexible shifts, including mornings, nights, overnights, weekends, and holidays, depending on event schedules.
  • Effective Communication: Possess the ability to follow oral and written instructions, communicate effectively with others in both oral and written form.
  • Reasonable Accommodations: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working Conditions
  • Flexible Schedule: Work a flexible schedule, including weekends, nights, and holidays, as required.
  • Extensive Time Spent in Moderate to Loud Noises: Spend extensive time in moderate to loud noise environments.
  • Fluctuating Temperatures: Work in fluctuating temperatures, including hot and cold conditions, both internally and externally.
  • Frequent Bending, Standing, and Walking: Frequently bend, stand for long periods, and walk throughout the building, including climbing stairs.
  • Exposure to Flashing Lights: Be exposed to flashing lights.