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Customer Service Representative

2 months ago


Hickory Hills, Illinois, United States Angelika Kipta - State Farm Agent Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Angelika Kipta - State Farm Agent. As a key member of our team, you will be responsible for delivering exceptional customer experiences, resolving customer inquiries, and coordinating with other agency team members.

Key Responsibilities
  • Customer Relationship Building: Establish and maintain strong relationships with customers, providing prompt and accurate service to meet their needs.
  • Insurance Expertise: Use a customer-focused approach to educate customers about insurance options, providing clear and concise information to help them make informed decisions.
  • Communication and Problem-Solving: Utilize excellent communication skills to efficiently meet customer needs, while proactively resolving issues and anticipating customer concerns.
Requirements
  • Customer Service Expertise: Dedicated to delivering exceptional customer service, with a strong ability to relate to customers and anticipate their needs.
  • Communication Skills: Excellent communication skills to assist customers and coordinate with other agency team members.
  • Problem-Solving: Proactive in problem-solving, with a strong ability to think critically and resolve issues efficiently.
Benefits
  • Competitive Compensation: Hourly pay plus commission/bonus, providing a competitive compensation package.
  • Opportunities for Advancement: Growth potential and opportunities for advancement within the agency.
  • Valuable Career Experience: Gain valuable career-building experience in the insurance industry.