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Technical Support Specialist

2 months ago

Corvallis, Oregon, United States Patriot LLC Full time

Company Overview:
Patriot, LLC is a dedicated provider of government and commercial services, committed to delivering high-quality solutions to our clients.

Position Summary:
We are currently seeking a customer service-oriented Desktop Support Technician to enhance our mission-driven team. This role is essential for ensuring the seamless operation of desktop and laptop systems, printers, and video conferencing setups.

Key Responsibilities:
The following outlines the primary duties associated with this position:

  • Diagnose and resolve hardware and software issues for various computer systems, including desktops and laptops operating on multiple Windows versions.
  • Install, configure, and maintain workstations with approved software and imaging.
  • Manage the setup and operation of video conferencing systems across multiple locations.
  • Ensure compliance with standard operating procedures and service level agreements.
  • Document and update asset management records for all equipment.
  • Utilize ticket tracking systems to manage and resolve support requests efficiently.
  • Assist in the relocation of IT systems and peripherals as necessary.
  • Provide support for local and network printers, and occasionally for Linux and Macintosh systems.

Qualifications:
Applicants must possess the following qualifications:

  • High School Diploma or GED is required.
  • Certifications such as A+, MCDST, and other Microsoft credentials are highly preferred.
  • A minimum of one year of experience in a networked environment, supporting various operating systems and software applications.
  • Strong communication skills and a customer-focused attitude are essential.
  • Experience with remote support tools and ticketing systems is advantageous.

Clearance Requirement:
Candidates must be eligible to obtain a Public Trust clearance.

Patriot, LLC is an Equal Opportunity/Affirmative Action employer, committed to a diverse and inclusive workplace.