Expert Desktop Support Specialist
3 weeks ago
We are seeking an expert desktop support specialist to join our team at TEKsystems.
Job Description:
The ideal candidate will provide high-quality technical support to end users in a corporate environment, resolving issues related to computer hardware and software. This includes installing, diagnosing, and maintaining desktop equipment, printers, software applications, and mobile devices to ensure optimal performance.
Key Responsibilities:
- Diagnose, identify, and resolve technical problems to ensure proper day-to-day operation of technology applications and equipment.
- Provide deskside assistance to resolve technology issues and provide how-to knowledge transfer to end users.
- Provide quality level II support with a high degree of customer satisfaction, technical knowledge, and timeliness.
- Solve technical issues and/or investigate elevated issues by confirming the validity of the problem and seeking known solutions.
- Utilize ServiceNow for issue tracking and ensure all user requests for assistance are accompanied by a ticket.
- Ensure all Incident tickets are resolved and Service Requests are completed within documented service levels.
- Interact with asset management, network services, software systems engineering, applications development, and/or printer maintenance services to restore service and/or identify and correct core problems.
Requirements:
- Minimum 5 years of recent experience in a deskside support role supporting end users in a corporate environment.
- Minimum 5 years of recent experience in a corporate environment supporting Windows 10 and Microsoft Office Suite (Office 365), and using Active Directory in a domain environment.
- Dell hardware (laptop, desktop, tablet, 2-in-1), Apple iPhone, and ServiceNow experience a plus.
Estimated Salary: $70,000 - $90,000 per year, depending on experience and location.
As an expert desktop support specialist at TEKsystems, you will have the opportunity to work with a talented team and contribute to the success of our clients. If you are a skilled technical professional with a passion for providing excellent customer service, we encourage you to apply for this exciting opportunity.
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