Expert Desktop Support Specialist

3 weeks ago


Corvallis, Oregon, United States TEKsystems Full time

We are seeking an expert desktop support specialist to join our team at TEKsystems.

Job Description:

The ideal candidate will provide high-quality technical support to end users in a corporate environment, resolving issues related to computer hardware and software. This includes installing, diagnosing, and maintaining desktop equipment, printers, software applications, and mobile devices to ensure optimal performance.

Key Responsibilities:

  • Diagnose, identify, and resolve technical problems to ensure proper day-to-day operation of technology applications and equipment.
  • Provide deskside assistance to resolve technology issues and provide how-to knowledge transfer to end users.
  • Provide quality level II support with a high degree of customer satisfaction, technical knowledge, and timeliness.
  • Solve technical issues and/or investigate elevated issues by confirming the validity of the problem and seeking known solutions.
  • Utilize ServiceNow for issue tracking and ensure all user requests for assistance are accompanied by a ticket.
  • Ensure all Incident tickets are resolved and Service Requests are completed within documented service levels.
  • Interact with asset management, network services, software systems engineering, applications development, and/or printer maintenance services to restore service and/or identify and correct core problems.

Requirements:

  • Minimum 5 years of recent experience in a deskside support role supporting end users in a corporate environment.
  • Minimum 5 years of recent experience in a corporate environment supporting Windows 10 and Microsoft Office Suite (Office 365), and using Active Directory in a domain environment.
  • Dell hardware (laptop, desktop, tablet, 2-in-1), Apple iPhone, and ServiceNow experience a plus.

Estimated Salary: $70,000 - $90,000 per year, depending on experience and location.

As an expert desktop support specialist at TEKsystems, you will have the opportunity to work with a talented team and contribute to the success of our clients. If you are a skilled technical professional with a passion for providing excellent customer service, we encourage you to apply for this exciting opportunity.



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