Customer Support Specialist
4 weeks ago
About the Role
We are seeking a highly skilled and experienced Customer Support Specialist to join our team at ACDI - Access Control Devices, Inc. as a Technical IT Services expert.
The ideal candidate will possess a strong passion for customer service and delivering exceptional technical support to our clients. As a key member of our technical support team, you will be responsible for providing top-notch technical assistance to our customers, ensuring their issues are resolved efficiently and effectively.
Key Responsibilities
- Provide exceptional customer service and technical support to clients via phone, email, and chat
- Diagnose and resolve technical issues in a timely and professional manner
- Work collaboratively with internal teams to deliver seamless support experiences
- Develop and maintain in-depth knowledge of our products and services
- Stay up-to-date with industry trends and emerging technologies
- Contribute to the development of training materials and knowledge base articles
Requirements
- High school diploma or equivalent required; associates degree or higher preferred
- Minimum of 1 year of technical support experience
- Strong knowledge of desktop operating systems (Windows, Mac OS, Linux)
- Experience with server operating systems (Windows, Linux)
- Basic understanding of networking concepts (DNS, DHCP, troubleshooting)
- Proficiency in remote desktop support and printer installation
- Excellent communication and problem-solving skills
What We Offer
- Competitive salary: $60,000 - $80,000 per year
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
How to Apply
If you are a motivated and customer-focused individual with a passion for technical support, please submit your application, including your resume and cover letter.
About ACDI
ACDI - Access Control Devices, Inc. is a leading provider of access control solutions. Our team is dedicated to delivering exceptional customer service and support to our clients. We offer a competitive salary, opportunities for growth, and a collaborative work environment.
Location
This role is based in our headquarters, located in a bustling city with easy access to public transportation.
Salary Range
$60,000 - $80,000 per year, depending on experience and qualifications.
Benefits
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
Other Duties
As a Customer Support Specialist, you will be responsible for providing technical support to our clients, developing and maintaining knowledge base articles, and contributing to the development of training materials. You may be required to work in a fast-paced environment, meet deadlines, and adapt to changing priorities.
Physical Requirements
- Ability to stand or sit for prolonged periods of time
- Ability to lift up to 15 pounds
- Ability to travel and fly on a commercial airliner if needed
Supervisory Responsibility
This role has no supervisory responsibilities.
Work Environment
- Moderate noise level, bullpen environment located at ACDI headquarters
- Fast-paced, encouraging, and positive work environment
Other
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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