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Business Strategy Manager

2 months ago


Providence, Rhode Island, United States CVS Health Full time
About This Role

We are seeking a highly skilled Business Strategy Manager to join our team at CVS Health. As a key member of our organization, you will play a critical role in driving business decisions and supporting the growth of our contact center operations.

Key Responsibilities
  • Research and analyze business issues associated with contact center performance, including call trends, key performance indicators, schedule adherence, and off-phone activities.
  • Tune and optimize machine learning models to drive business decisions and improve customer and colleague experience.
  • Own forecast projections and delivery to leadership and vendor partners.
  • Oversee and manage business initiatives and deployments.
  • Integrate data from various sources to effectively communicate the implications of analyses.
  • Build and articulate high-quality presentations with cohesive messaging to persuasively present proactive opportunities and business analysis to executive leadership.
  • Develop recommendations for high-visibility decisions based on data, business intelligence, and critical thinking.
Requirements
  • 2+ years of experience in forecasting.
  • 2+ years of demonstrated advanced Excel report development.
  • 2+ years of experience with various programming languages.
  • 2+ years of experience in data architecture and design optimization.
Preferred Qualifications
  • 2+ years of demonstrated experience in a leadership role with at least one direct report.
  • 2+ years demonstrated experience in forecast planning and budget modeling.
  • Experience in machine learning tuning and predictive analytics.
  • Excellent written and verbal communication skills.
  • High proficiency with standard corporate software applications.
  • Demonstrated experience with database infrastructure architecture.
What We Offer
  • A competitive salary range of $63,139.20.
  • A comprehensive benefits package, including medical, dental, and vision benefits.
  • A 401(k) retirement savings plan and an Employee Stock Purchase Plan.
  • A fully-paid term life insurance plan and short-term and long-term disability benefits.
  • Well-being programs, education assistance, and free development courses.
  • A CVS store discount and discount programs with participating partners.
  • Paid Time Off (PTO) and paid holidays.