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Executive Hotel Manager

2 months ago

New Florence, Missouri, United States WARRENTON OIL GROUP Full time

Job Overview

Location
Brady Hotel

Position Summary

The General Manager is accountable for the comprehensive management of hotel operations, ensuring both guest and employee satisfaction, financial success, and effective sales strategies. This role requires a dynamic leader who actively engages with guests and staff, fostering a culture of excellence in service delivery and adherence to company standards. At Warrenton Oil Group, we provide robust support systems, including dedicated HR, IT, maintenance, marketing, and accounting teams.
Key Responsibilities

  • Oversee all operational facets, including personnel management, service quality, financial outcomes, and guest satisfaction.
  • Encourage a collaborative work atmosphere by offering continuous training, mentoring, and constructive feedback to team members, promoting professional development.
  • Deliver outstanding customer service by being accessible and responsive to guest needs.
  • Step in to assist across various departments as necessary to uphold guest satisfaction and operational standards.
  • Enhance the hotel's reputation for superior service by establishing and maintaining high service benchmarks.
  • Assess and monitor operational performance, pinpointing areas for enhancement and executing necessary adjustments.
  • Ensure adherence to brand standards across all hotel areas.
  • Maintain compliance with corporate financial protocols.
  • Manage the sales and inventory accuracy of retail operations.
  • Promptly address guest inquiries and complaints, striving to exceed expectations and ensure satisfaction.
  • Implement cost-control strategies to maximize profitability while upholding service excellence.
  • Analyze financial performance regularly through key performance indicators (KPIs) such as revenue per available room (RevPAR), occupancy rates, and average daily rates (ADR).
  • Collaborate with the sales and marketing teams to formulate and execute strategies aimed at revenue enhancement and occupancy maximization.
  • Build and maintain relationships with corporate clients, travel agents, and other stakeholders to generate business and sustain a strong market presence.
  • Supervise the upkeep and maintenance of hotel facilities, ensuring a clean, safe, and welcoming environment for guests and staff.
  • Enforce health, safety, and security protocols to safeguard the well-being of guests and employees.
  • Coordinate with maintenance teams to address issues or repairs promptly.
  • Manage scheduling across all hotel departments to align with business demands, ensuring quality guest services and adherence to budgetary goals.
  • Ensure comprehensive training and onboarding for all new hires is conducted efficiently.
  • Guarantee all departments maintain accurate inventory levels for daily operations and appropriate back stock.
  • Provide strategic leadership across all hotel departments, including front office, housekeeping, food and beverage, maintenance, and administration.
  • Promote a culture of hospitality and guest focus among staff, emphasizing personalized service and attention to detail.
  • Conduct regular performance reviews, offering feedback, coaching, and support to foster professional growth and development.
Qualifications and Skills
Exceptional communication abilities, both verbal and written, with the capacity to engage effectively with guests, staff, and stakeholders.Thorough understanding of hotel operations, financial management, and revenue optimization techniques.Proficient in multitasking and prioritizing in a dynamic environment.