Hotel Operations Manager
2 days ago
The Crosby Hotel LLC is seeking a highly skilled Night Manager to oversee all hotel operations during the overnight shift. As a key member of our Front Office team, you will be responsible for ensuring guest satisfaction and safety, while maintaining a professional and high-quality service-oriented environment.
Main Responsibilities:
- Manage and monitor Front Office staff, providing coaching, training, and corrective action as needed.
- Direct and oversee all hotel operations during the night shift, guaranteeing guest satisfaction and safety.
- Conduct briefings for all night shift staff, informing them about nightly activities, group and VIP arrivals, special requests, and repeat guests.
- Ensure timely and accurate completion of the daily night audit.
- Maintain awareness and readiness to respond to any emergencies or guest needs that may arise during the night.
- Participate in decision-making for guest relocations during overcapacity situations, coordinating with the Front Office Manager or Manager on Duty before the shift starts.
- Prepare daily reports after each shift.
Requirements:
- Previous experience in Front Office Management, Night Audit, or Manager on Duty roles in luxury hotels, preferably in NYC.
- Proficiency in Opera is required.
- FSD certification is preferred.
- Excellent communication skills, both spoken and written, with a friendly and professional telephone manner.
Benefits:
- Paid vacation, sick, and personal days.
- Health, dental, vision, and life insurance plans.
- Commuter benefits.
- Holiday staff parties and appreciation events.
- In-house uniform dry cleaning services.
- Employee meals while on duty.
- Departmental and company-wide incentive programs.
- Discretionary bonus program.
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