Hotel Operations Manager

2 days ago


New York, New York, United States Crosby Hotel LLC Full time

The Crosby Hotel LLC is seeking a highly skilled Night Manager to oversee all hotel operations during the overnight shift. As a key member of our Front Office team, you will be responsible for ensuring guest satisfaction and safety, while maintaining a professional and high-quality service-oriented environment.

Main Responsibilities:

  • Manage and monitor Front Office staff, providing coaching, training, and corrective action as needed.
  • Direct and oversee all hotel operations during the night shift, guaranteeing guest satisfaction and safety.
  • Conduct briefings for all night shift staff, informing them about nightly activities, group and VIP arrivals, special requests, and repeat guests.
  • Ensure timely and accurate completion of the daily night audit.
  • Maintain awareness and readiness to respond to any emergencies or guest needs that may arise during the night.
  • Participate in decision-making for guest relocations during overcapacity situations, coordinating with the Front Office Manager or Manager on Duty before the shift starts.
  • Prepare daily reports after each shift.

Requirements:

  • Previous experience in Front Office Management, Night Audit, or Manager on Duty roles in luxury hotels, preferably in NYC.
  • Proficiency in Opera is required.
  • FSD certification is preferred.
  • Excellent communication skills, both spoken and written, with a friendly and professional telephone manner.

Benefits:

  • Paid vacation, sick, and personal days.
  • Health, dental, vision, and life insurance plans.
  • Commuter benefits.
  • Holiday staff parties and appreciation events.
  • In-house uniform dry cleaning services.
  • Employee meals while on duty.
  • Departmental and company-wide incentive programs.
  • Discretionary bonus program.


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