Customer Service Representative

4 weeks ago


New Hampton, Missouri, United States Club Pilates Hampton Full time
Job Overview

Club Pilates in Hampton is seeking a highly motivated individual to join our team as a Customer Service Representative. The ideal candidate will assist the General Manager in growing the business by providing excellent customer service and relational empathy to members and prospects.


Key Responsibilities:

  • Execute sales process of lead generation, follow up, and close
  • Conduct tours of the facility while establishing a relationship and understanding individual's needs and goals
  • Articulate communication to all visitors via in-person, phone, email & text
  • Maintain educational & professional growth
  • Emphasize and enforce objectives of the club as a fitness and wellness provider
  • Engage in meaningful solution based and relationship building conversations
  • Maintain club appearance in/out of studio and esteem
  • Other duties as assigned

Requirements:

  • Excellent sales, communication, and customer service skills required
  • Goal-oriented with an ability to achieve sales in memberships, retail, private training, and teacher training
  • Ability to learn and use the Club Ready management software, Club Pilates App, Digital phone systems, and Social Media Communication
  • Excellent communication skills via in-person, phone, text and email and social media
  • Ability work under pressure and manage time to complete tasks
  • Must have very proficient computer skills
  • Occasional travel may be required (Local Networking/Grass Roots Events).

Company Overview:

Club Pilates offers group reformer classes in various formats and levels to accommodate everyone seeking to learn Pilates and hone their fitness expertise. Club Pilates is a well-established, nation-wide brand, committed to providing affordable and accessible Pilates to the community.


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