Customer Service Representative
19 hours ago
Club Pilates in Hampton is seeking a highly motivated individual to join our team as a Customer Service Representative. The ideal candidate will assist the General Manager in growing the business by providing excellent customer service and relational empathy to members and prospects.
Key Responsibilities:
- Execute sales process of lead generation, follow up, and close
- Conduct tours of the facility while establishing a relationship and understanding individual's needs and goals
- Articulate communication to all visitors via in-person, phone, email & text
- Maintain educational & professional growth
- Emphasize and enforce objectives of the club as a fitness and wellness provider
- Engage in meaningful solution based and relationship building conversations
- Maintain club appearance in/out of studio and esteem
- Other duties as assigned
Requirements:
- Excellent sales, communication, and customer service skills required
- Goal-oriented with an ability to achieve sales in memberships, retail, private training, and teacher training
- Ability to learn and use the Club Ready management software, Club Pilates App, Digital phone systems, and Social Media Communication
- Excellent communication skills via in-person, phone, text and email and social media
- Ability work under pressure and manage time to complete tasks
- Must have very proficient computer skills
- Occasional travel may be required (Local Networking/Grass Roots Events).
Company Overview:
Club Pilates offers group reformer classes in various formats and levels to accommodate everyone seeking to learn Pilates and hone their fitness expertise. Club Pilates is a well-established, nation-wide brand, committed to providing affordable and accessible Pilates to the community.
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