Hotel Guest Services Supervisor
4 weeks ago
Join our team as a Hotel Guest Services Supervisor at Three Rivers Casino & Hotel, where you will be responsible for overseeing the daily operations of the Hotel Front Desk and Gift Shop. This role involves supervising a team of Front Desk and Telephone Specialist Team Members, ensuring they meet the company's Service Commitments.
Key Responsibilities:- Supervise and coordinate the work of the Front Desk and Telephone Specialist Team Members.
- Prepare schedules and delegate work to the team, taking into account workload and special events.
- Hire, train, and develop the team, making recommendations for additional training and evaluations.
- Communicate with team members to resolve personnel problems and discuss solutions.
- Ensure compliance with company standards for performance, service to patrons, licensing laws, health and safety, and other statutory regulations.
- Resolve or refer guest concerns, complaints, or suggestions to provide superior guest service.
- Ensure all management directions and guest special requests or needs are properly noted in the Hotel Booking System.
- May assist in setting up and managing hotel blocks.
- Audit daily reservations, night audit paperwork, and ensure coupons are entered accurately in the patron management system.
- Maintain confidentiality and discretion in communications of team member and guest personal information.
- Stay current on room rates, room availability, and emergency procedures.
- Order supplies and equipment as needed in accordance with Casino procedures.
- Minimum age requirement: 21 years old.
- High School Diploma or equivalent preferred.
- 1 year experience working in a Hotel or equivalent combination of education and experience.
- 2 years' experience in a leadership role.
- Intermediate understanding of computer programs, including all Windows applications required.
- Valid driver's license.
- Ability to work without supervision, organize and track multiple projects with large amounts of detail.
- Ability to meet deadlines and work well in pressure situations.
- Ability to communicate clearly and effectively in English, verbally, in writing, or by other acceptable means.
- Comply with pre-employment, random, and reasonable suspicion alcohol and drug testing.
- Receive and maintain a valid gaming license from the CTCLUSI Tribal Gaming Commission.
- Availability to work all shifts, including weekends and holidays, based on the needs of the department and for special casino events.
Salary: $23.00 per hour.
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