SENIOR DIRECTOR, PLATFORM OPERATIONS

4 weeks ago

Scranton, United States Capital One Full time
Locations: NY - New York, United States of America, New York, New York

Senior Director, Platform Operations

Sr. Director - Platform Operations


At Capital One, we believe that AI and machine learning represent the biggest opportunity in financial services today, and is a chance to revolutionize the industry with more real-time personalized experiences than it was ever possible. Our mission is to use the power of machine learning to deliver better financial services to our customers by creating trustworthy, reliable and human-in-the-loop systems.

From informing customers about unusual charges to answering their questions in real time, our AI/ML capabilities are bringing humanity and simplicity to banking. Because of our investments in public cloud infrastructure that provides on-demand compute and storage for machine learning and our principled approach to building enterprise platforms led by our best talent, we are now uniquely positioned to harness the power of generative AI that few other organizations can. Capital One?s commitment to AI has sponsorship from the CEO, the Board of Directors, and the executive committee of the company.

We are committed to building world-class applied science and engineering teams, on the foundations of our industry leading data and AI/ML capabilities with breakthrough product experiences. The Vice President, Platform Operations will lead and optimize our Machine Learning & Artificial Intelligence platform operations. This executive will report into the Senior Vice President, Head of Machine Learning Experience in our engineering organization.

At Capital One, diversity, inclusion and belonging are valued at our core. We empower our associates to do great work by creating an inclusive culture - we call this our Culture of Belonging, and it rests at the heart of our Diversity, and Inclusion & Belonging (DIB) efforts. As this role will serve as a member of our leadership team within our Enterprise Data Machine Learning organization, and will be responsible for leading, coaching, and mentoring our engineers, it is of paramount importance this individual values diverse perspectives, fosters collaboration and encourages innovative ideas - and can create a place where associates of all backgrounds can thrive by bringing their most authentic selves to work.


As we continue to grow and expand, we are seeking a highly skilled and motivated Sr. Director of Platform Operations to lead and optimize our ML/AI platform operations.

Our Sr. Director Platform Operations will:

  • Play a pivotal role in setting the roadmap and overseeing the day-to-day management of our AI and ML platforms including: setting strategies and overseeing container management in public cloud (AWS), cloud resource provisioning, ensuring low latency, high availability of cloud resources, cloud optimization, etc.

  • Maintain a deep understanding of the technical aspects of the platform, including infra, algorithms, APIs and integrations. Provide operations leadership to the engineering and production teams.

  • Implement robust processes and operations dashboard to monitor platform performance, user feedback, and adherence to service level agreements (SLAs), observability, resiliency, and key operational metrics in real time.

  • Collaborate with cyber, technology risk management, security and compliance teams to understand the company cyber, risk and compliance requirements. Work closely with product and engineering to ensure the platform adheres to industry best practices, corporate cyber and tech risk management standards

  • Implement automation and dashboards to visualize vulnerabilities, platform incidents, cloud controls compliance, cloud resource utilization etc. to enable proactive decision making, and risk mitigation.

  • Work closely with executive leadership and buy-ings to develop a long-term vision and roadmap for the platform operations enhancements

  • Build a high performing operations team, recruiting world class SREs, production engineers, data engineers, groom, and retain talent on team

Basic Qualifications

  • Bachelor's degree

  • At least 9 years of experience managing Platform, infrastructure operations or Site Reliability Engineering in a public cloud environment

  • At least 7 years of people management experience

Preferred Qualifications

  • Master's Degree in ?STEM? field (Science, Technology, Engineering, or Mathematics)

  • 5+ years of experience in managing large-scale, high-performance, distributed systems as a Site Reliability Engineer or a product engineer

  • 5+ years years experience in setting up and scaling observability platform, providing monitoring and telemetry support and creating Operational health dashboards

  • 3+ years experience in building systems and solutions within a regulated environment

  • 3+ years of experience in Artificial Intelligence, Machine Learning or Cloud infrastructure

  • 3+ years experience with managing distributed systems, multi-tenant, micro services, and container orchestration (Kubernetes)

  • Experience partnering with technology peers responsible for data architecture and distributed computing infrastructure or platforms

  • 5+ years of experience with machine learning lifecycle(building, training models, serving models, setting up cloud infrastructure or data pipelines) and familiarity with major Machine Learning frameworks

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City (Hybrid On-Site): $321,500 - $366,900 for Sr. Dir, Software Engineering

San Francisco, California (Hybrid On-Site): $340,500 - $388,700 for Sr. Dir, Software Engineering

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate?s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City?s Fair Chance Act; Philadelphia?s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

SENIOR DIRECTOR, PLATFORM OPERATIONS

  • Director of Nursing Operations

    4 days ago

    Scranton, Pennsylvania, United States Embassy of Scranton Full time

    Job Summary:Embassy of Scranton is seeking a highly skilled and experienced Director of Nursing Operations to lead our nursing department. As a key member of our team, you will be responsible for planning, organizing, and directing the overall operation of the nursing department to ensure the highest degree of quality resident care.Key...

  • Director of Operations

    6 days ago

    Scranton, United States Jushi Full time

    Job DescriptionJob DescriptionGET TO KNOW JUSHI We identify, evaluate, and acquire U.S.-based cannabis operations within each state to vertically integrate, produce, and distribute medical-grade cannabis formulations in the United States offering patients and customers premium, high-grade cannabis and related products.THE OPPORTUNITYThe Director of...

  • Director of Nursing Operations

    5 days ago

    Scranton, Pennsylvania, United States Embassy of Scranton Full time

    Job SummaryWe are seeking a highly skilled and experienced Director of Nursing Operations to join our team at Embassy of Scranton. As a key member of our healthcare team, you will be responsible for planning, organizing, and directing the overall operation of the nursing department to ensure the highest level of quality resident care.Key...

  • Director of Nursing Operations

    3 days ago

    Scranton, United States Embassy of Scranton Full time

    Job SummaryWe are seeking a highly skilled and experienced Director of Nursing Operations to join our team at Embassy of Scranton. As a key member of our healthcare team, you will be responsible for planning, organizing, and directing the overall operation of the nursing department to ensure the highest degree of quality resident care.Key...

  • Senior Maintenance Operations Manager

    1 week ago

    Scranton, Pennsylvania, United States General Dynamics Ordnance & Tactical Systems Full time

    Position Overview:General Dynamics Ordnance and Tactical Systems, a leading provider of munitions and tactical solutions to the U.S. Department of Defense and allied nations, is seeking a Senior Maintenance Operations Manager to join our dedicated team. We are committed to supporting the mission of our armed forces by delivering superior products and...

  • Security Operations

    1 week ago

    Scranton, Pennsylvania, United States Jushi Full time

    Job OverviewSENIOR MONITORING SUPERVISOR:Are you looking to make a significant impact in the security sector while enjoying a competitive compensation package? At Jushi Holdings Inc., we are at the forefront of the cannabis industry, recognized as one of the fastest-growing sectors in the U.S. Our Security Operations Center (SOC) operates around the clock,...

  • Risk Management Lead for AML Platforms

    1 week ago

    Scranton, Pennsylvania, United States Bank of America Full time

    Position Title: Risk Management Lead for AML PlatformsLocation: Various LocationsOverview:At Bank of America, our mission is to enhance financial well-being through meaningful connections. We prioritize Responsible Growth, ensuring we deliver exceptional service to our clients, teammates, and communities.We are committed to fostering a diverse and inclusive...

  • Security Operations

    1 week ago

    Scranton, Pennsylvania, United States Jushi Holdings Full time

    SENIOR MONITORING SPECIALIST: Are you looking to make a significant impact in the security landscape while enjoying a competitive compensation package? At Jushi Holdings Inc. (CSE: JUSH) (OTCQX: JUSHF), we are at the forefront of the cannabis sector, recognized as one of the fastest expanding job markets in the U.S. Our Security Operations Center (SOC)...

  • Senior Sales Manager

    1 month ago

    Scranton, United States Jushi Full time

    Job DescriptionJob DescriptionSENIOR SALES MANAGER:Want to make a meaningful difference in peoples’ lives while earning a competitive salary? At Jushi Holdings Inc. ”) (CSE: JUSH) (OTCQX: JUSHF), we are shaping the future of the cannabis industry, the fastest growing jobs sector in the U.S. We are seeking a Wholesale Sales Manager who will be...

  • Senior Sales Manager

    2 weeks ago

    Scranton, United States Jushi Holdings Inc. Full time

    SENIOR SALES MANAGER:Want to make a meaningful difference in peoples’ lives while earning a competitive salary? At Jushi Holdings Inc. ”) (CSE: JUSH) (OTCQX: JUSHF), we are shaping the future of the cannabis industry, the fastest growing jobs sector in the U.S. We are seeking a Wholesale Sales Manager who will be responsible for the wholesale operation...

  • Director of Service Operations

    1 month ago

    Scranton, United States NVP Warranty Full time

    Job DescriptionJob DescriptionThe Director of Service Operations will oversee the day-to-day activities of business operations in a call center environment to ensure efficient and effective performance management. ESSENTIAL RESPONSIBILITIES Management oversight of work product for Service Operations, including Contract Processing, Cancellations, Claims...

  • Culinary Operations Manager

    7 hours ago

    Scranton, Pennsylvania, United States Aramark Full time

    Job OverviewThe Culinary Services Manager is a senior leadership position responsible for developing and implementing dining solutions to meet customer needs and tastes. This role oversees all culinary aspects of a senior living community, ensuring a high level of quality and customer satisfaction.Key Responsibilities:Leadership and Team DevelopmentUse a...

  • Senior Developer

    1 month ago

    Scranton, United States Autobay Full time

    We are seeking an experienced Senior Developer to join our dynamic, fully remote team.Write clean, maintainable, and well-documented code in programming languages such as Python, Java, or CExtensive experience with software development frameworks and libraries (e.g., Django, Spring, React)Knowledge of software testing methodologies and tools (e.g., pytest,...

  • Senior Developer

    1 month ago

    Scranton, Pennsylvania, United States Autobay Full time

    We are seeking an experienced Senior Developer to join our dynamic, fully remote team.Write clean, maintainable, and well-documented code in programming languages such as Python, Java, or CExtensive experience with software development frameworks and libraries (e.g., Django, Spring, React)Knowledge of software testing methodologies and tools (e.g., pytest,...

  • Assistant Director of Nursing

    3 days ago

    Scranton, United States Embassy of Scranton Full time

    _*We're seeking an Assistant Director of Nursing to join our team of healthcare professionals and we'd like YOU to grow with our company.*_*Are you an RN with a passion for working in senior living? If you are interested in a full-time position with a competitive salary + comprehensive benefits package, apply today! *_*Think Embassy...*_Embassy Healthcare is...

  • Assistant Director of Nursing

    5 days ago

    Scranton, United States Embassy of Scranton Full time

    _*We're seeking an Assistant Director of Nursing to join our team of healthcare professionals and we'd like YOU to grow with our company.*_*Are you an RN with a passion for working in senior living? If you are interested in a full-time position with a competitive salary + comprehensive benefits package, apply today! *_*Think Embassy...*_Embassy Healthcare is...

  • Assistant Director of Nursing

    6 days ago

    Scranton, United States Embassy of Scranton Full time

    _*We're seeking an Assistant Director of Nursing to join our team of healthcare professionals and we'd like YOU to grow with our company.*_Make your application after reading the following skill and qualification requirements for this position.*Are you an RN with a passion for working in senior living? If you are interested in a full-time position with a...

  • Director of Rehabilitation

    6 days ago

    Scranton, United States Reliant Rehabilitation Full time

    Overview: MUST BE A LICENSED THERAPIST When you join Reliants therapy team, you join a team that makes a very real impact in the lives of the patients and residents we serve. As a leading rehab therapy provider for skilled nursing facilities (SNFs), Reliant therapists provide necessary rehabilitation services for our most vulnerable population. As a Reliant...

  • Senior Medical Laboratory Technologist

    1 week ago

    Scranton, Pennsylvania, United States Scranton Hospital Company Full time

    Position: Senior Medical Laboratory TechnologistFull-time, day shift (7am - 3:30pm, every other weekend and rotating holidays)$5,000 Sign-on Bonus As a Senior Medical Laboratory Technologist at Scranton Hospital Company, you will be an integral part of a team committed to enhancing patient care and outcomes. Our full-time staff benefit from a comprehensive...

  • Chief Executive Officer for Senior Care

    1 week ago

    Scranton, Pennsylvania, United States Affinity Health Services , Inc. Full time

    JOIN AFFINITY HEALTH SERVICES AS A CHIEF EXECUTIVE OFFICERAffinity Health Services is seeking a visionary leader to become part of our esteemed and dedicated team.This pivotal role is responsible for shaping and overseeing the daily operational ethos of a distinguished, faith-based continuing care retirement community (CCRC) in the Scranton, PA region. The...