Information Technology Support Coordinator

4 weeks ago


Cincinnati, United States Encore Technologies Full time

Position Summary The IT Support Coordinator will be responsible for managing and coordinating IT support tickets within the ServiceNow platform. This role involves supporting timely resolution of IT issues, maintaining high levels of customer satisfaction, and optimizing the use of ServiceNow for efficient ticket management

Key Responsibilities:

Ticket Management:

1. Monitor and manage IT support tickets in ServiceNow.

2. Assign tickets to appropriate IT support staff based on priority and expertise.

3. Ensure tickets are resolved within the agreed Service Level Agreements (SLAs).

4. Escalate unresolved tickets to higher-level support or management as necessary.

Customer Support:

Communicate effectively with users to understand their issues and prioritize their issues appropriately

Ensure high levels of customer satisfaction through professional and courteous interactions.

ServiceNow Administration:

Generate and analyze reports on ticket metrics to identify trends and areas for improvement.

Maintain accurate and up-to-date documentation of ServiceNow configurations and processes.

Collaboration:

Collaborate wth Cross-functional teams to ensure seamless service delivery

Work closely with other IT professionals to enhance overall support processes.

Qualifications:

Proficiency in ServiceNow platform

Strong communications skills and customer-oriented mindset

Ability to work well in a team environment and adapt to changing prioritities

Special Requirements Physical Requirements:

Prolonged periods sitting at a desk and working on computer.

Occasional walking between facilities.

Occasional lifting, pushing, pulling up to 15 lbs

Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.



  • Cincinnati, United States Encore Technologies Full time

    Position Summary The IT Support Coordinator will be responsible for managing and coordinating IT support tickets within the ServiceNow platform. This role involves supporting timely resolution of IT issues, maintaining high levels of customer satisfaction, and optimizing the use of ServiceNow for efficient ticket managementKey Responsibilities:Ticket...


  • Cincinnati, United States Encore Technologies Full time

    Position Summary The IT Support Coordinator will be responsible for managing and coordinating IT support tickets within the ServiceNow platform. This role involves supporting timely resolution of IT issues, maintaining high levels of customer satisfaction, and optimizing the use of ServiceNow for efficient ticket managementKey Responsibilities:Ticket...


  • Cincinnati, United States ACL Digital Full time

    Job Description: This role is for a senior-level project coordinator with telephony project experience to assist with implementing a new phone system. This includes working alongside the lead Program Manager, Workstream Project Manager and Engineering leads providing engineering team task coordination and tracking, implementation planning and coordination,...


  • Cincinnati, United States ACL Digital Full time

    Job Description:This role is for a senior-level project coordinator with telephony project experience to assist with implementing a new phone system. This includes working alongside the lead Program Manager, Workstream Project Manager and Engineering leads providing engineering team task coordination and tracking, implementation planning and coordination,...

  • Relationship Manager

    2 months ago


    Cincinnati, United States WesBanco Bank, Inc. Full time

    Requirements Bachelor's Degree and a minimum of 6 years’ experience or 10 or more years’ experience in banking, operations, technology, or a team management role in another industry or equivalent combination of both degree and experience. Strong knowledge of digital banking, bank operations, technology, and customer/user experiences preferred. ...


  • Cincinnati, Ohio, United States Prolink Full time

    Company OverviewProlink is a forward-thinking workforce solutions provider with a strong national footprint. We prioritize a people-oriented and results-focused approach, ensuring a premier experience for every member of the Prolink Family — including our clients, external talent, and internal team members. Our commitment to this mission has fueled...


  • Cincinnati, United States Ascendum Solutions Full time

    Minimal on-site responsibilities, can be worked mostly remotelyJob DescriptionThis role is for a senior-level project coordinator with telephony project experience to assist with implementing a new phone system. This includes working alongside the lead Program Manager, Workstream Project Manager and Engineering leads providing engineering team task...


  • Cincinnati, United States Ascendum Solutions Full time

    Minimal on-site responsibilities, can be worked mostly remotelyJob DescriptionThis role is for a senior-level project coordinator with telephony project experience to assist with implementing a new phone system. This includes working alongside the lead Program Manager, Workstream Project Manager and Engineering leads providing engineering team task...


  • Cincinnati, Ohio, United States Prolink Full time

    Company OverviewProlink is a forward-thinking leader in workforce solutions with a strong national footprint. We are dedicated to creating a people-oriented and results-focused environment, ensuring a top-tier experience for all members of the Prolink Family — including our clients, external talent, and internal team. Our commitment to this mission has...


  • Cincinnati, United States The Greater Cincinnati School Application Consortium Full time

    Position Type: Technology Support/Computer Technician Date Posted: 8/7/2024 Location: Diamond Oaks Career Campus Closing Date: 08/21/2024 District: Great Oaks Career Campuses - website Qualifications: High school diploma and related experience and/or training. Must possess strong knowledge of information technology hardware/software technologies and...


  • Cincinnati, Ohio, United States Emery Oleochemicals LLC Full time

    Job OverviewPOSITION SUMMARYEmery Oleochemicals is a leading global chemical enterprise with a rich history of over 175 years in innovation and technical expertise, dedicated to the development and provision of high-quality, natural-based chemicals for diverse industrial applications. Our commitment to excellence is reflected in our extensive product range,...


  • Cincinnati, Ohio, United States Emery Oleochemicals LLC Full time

    Job OverviewPOSITION SUMMARYEmery Oleochemicals is a leading global chemical enterprise with a rich history of over 175 years in innovation and technical expertise. We specialize in the development and provision of premium, natural-based chemicals for diverse industrial applications. Our commitment to quality is reflected in our extensive product offerings...


  • Cincinnati, Ohio, United States Emery Oleochemicals LLC Full time

    Job OverviewPOSITION SUMMARYEmery Oleochemicals is a renowned global chemical enterprise with a legacy of over 175 years in technical expertise and innovation, specializing in the development and provision of high-quality, natural-based chemicals for diverse industrial applications. Our commitment to excellence is reflected in our extensive product range,...


  • Cincinnati, Ohio, United States Prolink Full time

    Company OverviewProlink is a forward-thinking leader in workforce solutions with a strong national footprint. Our commitment to a people-first approach drives us to deliver exceptional experiences to all members of the Prolink Family, including clients, external talent, and our internal team. As we continue to grow and diversify our talent across the...


  • Cincinnati, Ohio, United States Best Point Education & Behavioral Health Full time

    Position OverviewThis is NOT a Co-Op.Core Responsibilities:The IT Intern role provides essential support to the IT division at Best Point by managing various channels of communication for assistance throughout the operational day; promptly, courteously, and effectively. During each interaction for support, interns are expected to document, assess, and either...


  • Cincinnati, Ohio, United States Best Point Education & Behavioral Health Full time

    Position OverviewThis is NOT a Co-Op.Core Responsibilities:The IT Intern role provides essential support to the IT division at Best Point by managing various channels of communication for assistance throughout the operational day; efficiently, courteously, and promptly. Each interaction for support requires interns to document, assess, and either resolve or...


  • Cincinnati, Ohio, United States Best Point Education & Behavioral Health Full time

    Position OverviewThis is NOT a Co-Op.Key Responsibilities:The IT Intern role is designed to support the IT department at Best Point by managing various channels of communication for assistance during business hours; promptly, courteously, and effectively. Each interaction for support requires interns to document, diagnose, and either resolve or escalate the...

  • Project Manager

    2 weeks ago


    Cincinnati, United States Liona Enterprises Full time

    Job DescriptionJob DescriptionAbout Us:Liona Enterprises is a leading IT contractor serving the US Federal government. We deliver innovative IT solutions and integration projects that enhance operational efficiency and support our clients' mission-critical needs. Our commitment to excellence, integrity, and service has established us as a trusted partner...


  • Cincinnati, Ohio, United States Army National Guard Full time

    Job Description:Job DescriptionIf you've ever considered a job in IT, become an Information Technology Specialist in the Army National Guard and expand your skills and experience with complex technologies. In this role, you will be responsible for sending, receiving, and processing messages and data on the Guard's sophisticated networks. You will also...


  • Cincinnati, United States Encore Technologies Full time

    Field Service Technician - Workspace Onsite ITCore Function:The Field Service Technician is central to Encore Technologies Workspace Services Onsite IT offering. Field Service Technicians provide local, hands-on technology support as well as superb customer service in pursuit of resolving incidents and fulfilling requests. Onsite Technicians also execute IT...