Relationship Manager

2 months ago

Cincinnati, United States WesBanco Bank, Inc. Full time

Requirements

Bachelor's Degree and a minimum of 6 years’ experience or 10 or more years’ experience in banking, operations, technology, or a team management role in another industry or equivalent combination of both degree and experience.

Strong knowledge of digital banking, bank operations, technology, and customer/user experiences preferred.

Deep technical skills are not required; but knowledge of technical system components and interdependencies highly desired.

Supervisory or leadership preferred.

Job Description

SUMMARY:

Technology is at the center of all the products and services that we offer to our customers; and the alignment of these technical solutions with the needs of the business lines is paramount to the success of WesBanco. Application Analysts are responsible for ensuring that applications are functioning as designed and within the policies and operating procedures of the Bank. The roadmap of applications must be heavily informed by the corresponding Business Analysts who define not only how the application works, but how it is leveraged by end users.

In this position, you will work closely with the Support & Delivery Team, application analysts, and others in IT to deliver new solutions to WesBanco consistent with the strategic direction of the bank and IT. You will report to the IT Director of Support and Delivery. You will reside within the Information Technology department but will be expected to work closely with the business line analysts and their technical coworkers. You will also work closely with the Design Team and other IT partners to ensure that all new features are deployed and supported consistently with Information Technology policies and standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Becomes proactively involved in strategic discussions with business leaders to understand their IT needs and challenges.

Communicates the IT roadmap and strategic direction to business partners, while acting as the “gatekeeper” and champion on behalf of IT.

Gains buy-in and creates enthusiasm within assigned departments for new technology solutions – including upgrades and replacements.

Ensures best conditions exist for strong adoption and usage by end users.

Ensures that initiatives owned by IT Support & Delivery team members align with the IT budget and timelines.

Maintains a strong understanding of all risks and controls owned by supporting team members.

Develops a working understanding of the underlying technologies and vendors that support the assigned applications.

Ensures that necessary servers, hardware and software are in place to support applications by working with the Business Analyst and IT teams on technical requirements.

Ensures technical issues that arise within the supported applications are resolved timely by the application analyst team including coordination with the vendor if needed.

CUSTOMER SERVICE SKILLS:

Willingness to provide a level of service which will clearly differentiate us from our competitors.

INTERPERSONAL SKILLS:

Professional demeanor in appearance, interpersonal relations, work ethic and attitude.

Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions oriented manner.

Strong analytical, conceptual, and problem-solving abilities.

Able to work and execute tasks in a high-pressure environment.

Experience working in a team-oriented, collaborative environment.

Polished Communication Skills – verbally and in writing

Must have good analytical and problem solving skills.

Strong organizational and prioritization skills.

OTHER REQUIREMENTS:

Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.

Presentation Skills – ability to synthesize information focusing on the most important information for specific audiences

Ability to Productively Challenge the status quo - introducing new ideas and concepts to IT and Stakeholders

Creates clarity for others to aid in decision making and progress

Ability to be adaptable and flexible while responding to deadlines on assignments and workflow fluctuations.

Ability to multitask and work under pressure.

Ability to handle a variety of projects simultaneously.

Ability to effectively interact across all levels of the organization, including branch network and other operations departments.

Strong time management skills.

Team player with a positive outlook.

Willingness to respond to emergencies.

Willingness to work additional hours if needed.

Ability to work independently.

Proficient knowledge of Microsoft Office Products, including Word and Excel.

Ability to learn other banking systems.

Ability to effectively use technological resources for meetings, coaching, and training.

Possess intermediate keyboard/typing skills.

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