Information Technology Field Technician

1 week ago

Cincinnati, United States Encore Technologies Full time

Field Service Technician - Workspace Onsite IT


Core Function:

The Field Service Technician is central to Encore Technologies Workspace Services Onsite IT offering. Field Service Technicians provide local, hands-on technology support as well as superb customer service in pursuit of resolving incidents and fulfilling requests. Onsite Technicians also execute IT hardware lifecycle activities including imaging, deployment, retrieval, repair, and more. This role works in varied environments and may require local vehicle travel from one worksite to another daily.


Minimum Knowledge, Skills and Abilities Required:

  • Associate degree and/or 2+ years equivalent work experience in the technology support field.
  • Experience with hands-on technology hardware support, including hardware repair and replacement desired.
  • Ability to travel locally to various worksites required.
  • Skilled at providing excellent customer service interactions in addition to technical support.
  • CompTIA A+ and/or HDI Desktop Advanced Support Technician certifications are highly desirable.


Duties & Responsibilities:

  • The duties listed below are intended only as illustrations of the various types of work that may be performed.
  • The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or logical to this position.
  • Provide exceptional customer service to our clients/customers.
  • Complete project- and/or ticket-based work that is assigned on a regular basis.
  • Troubleshoot, diagnose, and resolve technology issues including those related to application, I/O, hardware, and more.
  • Collaborate with teammates and client points-of-contact to ensure work is done effectively and efficiently.
  • Perform hardware lifecycle activities including imaging, deployment, maintenance, retrieval, repair, and disposal as appropriate.
  • Participate in training to grow and improve skill set.
  • Interact and liaise with internal leadership on escalations and service improvement objectives.
  • Work with occasionally minimal supervision in a productive and professional manner.


Physical and Mental Demands:

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Physical Demands While performing the duties of this class, employees are regularly required to sit, talk or hear, in person and by multimedia; use hands to handle, feel or operate standard office equipment; and reach with hands and arms. Some ability to handle fine/delicate parts or hardware may be required. Employees are frequently required to walk, stand, and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have the ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus. Employees must be able to lift up to 50 LBS.


Mental Demands While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with colleagues, Clients and Vendors. Employees must maintain composure in a fast-paced, high-quality environment where personal and team accountabilities are the defining factors.


General Office Environment Work is generally mobile in nature and may require standing and walking for up to 55% of the time. Work is generally performed within an office environment, with standard office equipment available.


E

Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

  • Information Technology Field Technician

    1 week ago

    Cincinnati, United States Encore Technologies Full time

    Field Service Technician - Workspace Onsite ITCore Function:The Field Service Technician is central to Encore Technologies Workspace Services Onsite IT offering. Field Service Technicians provide local, hands-on technology support as well as superb customer service in pursuit of resolving incidents and fulfilling requests. Onsite Technicians also execute IT...

  • Information Technology Services Technician

    1 month ago

    Cincinnati, United States The Greater Cincinnati School Application Consortium Full time

    Position Type: Technology Support/Computer Technician Date Posted: 8/7/2024 Location: Diamond Oaks Career Campus Closing Date: 08/21/2024 District: Great Oaks Career Campuses - website Qualifications: High school diploma and related experience and/or training. Must possess strong knowledge of information technology hardware/software technologies and...

  • 25B Information Technology Specialist

    3 months ago

    Cincinnati, Ohio, United States Army National Guard Full time

    Job Description:Job DescriptionIf you've ever considered a job in IT, become an Information Technology Specialist in the Army National Guard and expand your skills and experience with complex technologies. In this role, you will be responsible for sending, receiving, and processing messages and data on the Guard's sophisticated networks. You will also...

  • Information Technology Manager

    1 week ago

    Cincinnati, Ohio, United States Emery Oleochemicals LLC Full time

    Job OverviewPOSITION SUMMARYEmery Oleochemicals is a leading global chemical enterprise with a rich history of over 175 years in innovation and technical expertise. We specialize in the development and provision of premium, natural-based chemicals for diverse industrial applications. Our commitment to quality is reflected in our extensive product offerings...

  • Information Technology Manager

    1 week ago

    Cincinnati, Ohio, United States Emery Oleochemicals LLC Full time

    Job OverviewPOSITION SUMMARYEmery Oleochemicals is a leading global chemical enterprise with a rich history of over 175 years in innovation and technical expertise, dedicated to the development and provision of high-quality, natural-based chemicals for diverse industrial applications. Our commitment to excellence is reflected in our extensive product range,...

  • Information Technology Manager

    1 week ago

    Cincinnati, Ohio, United States Emery Oleochemicals LLC Full time

    Job OverviewPOSITION SUMMARYEmery Oleochemicals is a renowned global chemical enterprise with a legacy of over 175 years in technical expertise and innovation, specializing in the development and provision of high-quality, natural-based chemicals for diverse industrial applications. Our commitment to excellence is reflected in our extensive product range,...

  • Sr. Director of Information Technology

    2 months ago

    Cincinnati, United States ProScan Imaging Full time

    Reports To: General Manager, Reading Services Status: Full-Time Employee (Cincinnati, OH)Job Summary: The Sr. Director of Information Technology objectives are to:Leading the strategy, selection, development, implementation, adoption, and scaling of ProScan’s technology solutions while maintaining the highest standards of industry quality and...

  • Information Technology Systems Engineer Internship

    2 weeks ago

    Cincinnati, Ohio, United States Medpace Full time

    Job Overview:We are experiencing significant growth in our corporate operations and are in search of a dedicated Systems Engineer Intern to support our Information Technology division.Key Responsibilities:This internship will provide exposure to entry-level positions within the Core Infrastructure team at Medpace. Below are examples of technologies that are...

  • Field Service Technician

    1 week ago

    Cincinnati, United States MRA Recruiting Services Full time $25 - $30

    Job DescriptionJob DescriptionJob Title: Field Service TechnicianCompany: The Verdin CompanyLocation: Cincinnati, OhioJob Type: Full-timeSalary: $25.00 to $30.00 base rate per hour depending on skills and experience. Bonus opportunities and overtime are available for this role.Career Opportunity: Field Service Technician with Verdin in Cincinnati, OhioDo you...

  • Field Service Technician

    3 weeks ago

    Cincinnati, Ohio, United States Client Full time

    Field Service Technician (Industry Training) $25 - $35 an hour + Training + Progression + Local Patch + Port to Port + Overtime (1.5x) + Full Medical + 401(k) + Benefits Field based, ideally located Cincinnati, Dayton, Middletown, Milford, OhioAre you a Field Service Technician with electrical or mechanical skills looking to gain full training in a new...

  • Project Manager

    2 weeks ago

    Cincinnati, United States Liona Enterprises Full time

    Job DescriptionJob DescriptionAbout Us:Liona Enterprises is a leading IT contractor serving the US Federal government. We deliver innovative IT solutions and integration projects that enhance operational efficiency and support our clients' mission-critical needs. Our commitment to excellence, integrity, and service has established us as a trusted partner...

  • Information Technology Manager

    1 week ago

    Cincinnati, Ohio, United States Prolink Full time

    Company OverviewProlink is a forward-thinking leader in workforce solutions with a strong national footprint. Our commitment to a people-first approach drives us to deliver exceptional experiences to all members of the Prolink Family, including clients, external talent, and our internal team. As we continue to grow and diversify our talent across the...

  • Information Technology Intern

    1 week ago

    Cincinnati, Ohio, United States Best Point Education & Behavioral Health Full time

    Position OverviewThis is NOT a Co-Op.Core Responsibilities:The IT Intern role provides essential support to the IT division at Best Point by managing various channels of communication for assistance throughout the operational day; promptly, courteously, and effectively. During each interaction for support, interns are expected to document, assess, and either...

  • Information Technology Manager

    2 weeks ago

    Cincinnati, Ohio, United States Prolink Full time

    Company OverviewProlink is a forward-thinking workforce solutions provider with a strong national footprint. We prioritize a people-oriented and results-focused approach, ensuring a premier experience for every member of the Prolink Family — including our clients, external talent, and internal team members. Our commitment to this mission has fueled...

  • Information Technology Internship

    2 weeks ago

    Cincinnati, Ohio, United States Best Point Education & Behavioral Health Full time

    Position OverviewThis is NOT a Co-Op.Core Responsibilities:The IT Intern role provides essential support to the IT division at Best Point by managing various channels of communication for assistance throughout the operational day; efficiently, courteously, and promptly. Each interaction for support requires interns to document, assess, and either resolve or...

  • Information Technology Manager

    2 weeks ago

    Cincinnati, Ohio, United States Prolink Full time

    Company OverviewProlink is a forward-thinking leader in workforce solutions with a strong national footprint. We are dedicated to creating a people-oriented and results-focused environment, ensuring a top-tier experience for all members of the Prolink Family — including our clients, external talent, and internal team. Our commitment to this mission has...

  • Information Technology Intern

    2 weeks ago

    Cincinnati, Ohio, United States Best Point Education & Behavioral Health Full time

    Position OverviewThis is NOT a Co-Op.Key Responsibilities:The IT Intern role is designed to support the IT department at Best Point by managing various channels of communication for assistance during business hours; promptly, courteously, and effectively. Each interaction for support requires interns to document, diagnose, and either resolve or escalate the...

  • Construction Field Technician

    23 hours ago

    Cincinnati, Ohio, United States Prolink Full time

    **Job Summary:**We are seeking a highly skilled Construction Field Technician to join our team at Prolink. As a key member of our construction team, you will be responsible for assisting senior field technicians and inspectors on site, and eventually working independently on various construction projects.**Key Responsibilities:**Assist senior field...

  • Field Service Technician

    2 months ago

    Cincinnati, United States Jobot Full time

    This Jobot Job is hosted by: Brandon DeDekerAre you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.Salary: $30 - $45 per hourA bit about us:We're the top manufacturers of corrugated machinery and services in North America. Our machinery comes with unparalleled support: Installation, Training, Service, Spare Parts, and...

  • Controls Field Technician

    2 weeks ago

    Cincinnati, Ohio, United States MBS Pro Staffing Full time

    Field Service Controls TechnicianMBS Pro Staffing is currently looking for a skilled Field Service Controls Technician to enhance our team. This position is focused on providing exceptional service in the field.Key Responsibilities:Oversee the installation and commissioning of machinery at client locations.Travel to various sites to manage equipment...