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Student Services Specialist

1 month ago

Tempe, United States Novalink Solutions Full time
Job Description
Preferred Qualifications:

A. Bachelor's degree

B. One (1) year or more experience working in a higher education environment in a Student Affairs role such as admissions, records, academic advisement, and/or registration

C. Two (2) years or more experience providing high volume customer service via telephone, email, text, and/or in person

D. Two (2) year or more experience maintaining customer records within database management system or CRM (i.e. Peoplesoft, Banner, Salesforce, etc.)

E. Experience using digital tools to service customers such as virtual chat, text, or email

F. Experience working with a culturally diverse student population

Job Functions:

45% - Performs and engages in high-touch outreach activities (phone/text/email/chat campaigns, recruitment events) with current students to increase continuing enrollment and retention. Assists current students in overcoming enrollment barriers throughout the student life cycle

25%-Research student information to have the most relevant conversations; document student outcomes from daily outreach efforts across various internal systems, including, but not limited to, the Student Information System and CRM.

15% - Collaborate with experts across the college to ensure students are connected to the right area for their needs. Assist with connecting students to people, processes, and procedures for resolving challenges associated with college success

10% - Moderate a RioConnect community specifically to support student caseload and community

5% - Performs other related duties as assigned

Positioned within Strategy and Advancement, this position's main duties are to perform and engage in high-touch outreach and retention activities with current students to increase re-enrollment, persistence, and successful student goal attainment.

The role will provide high-touch and comprehensive guidance and assistance to students by nurturing effective relationships and mentoring students to assist with re-enrollment from the first semester through completion. The ideal candidate will utilize strong customer service (concierge-level service), and problem-solving/troubleshooting skills while providing students with information about continuing enrollment and other related student services.

This position supports workforce students locally and nationally.

This position will be a hybrid of remote and on-campus work. Must have a space that includes a strong and reliable internet connection to work remotely, and you will be expected to commute to the Rio Salado College Main campus two times per week after onboarding and for other in-person activities as needed. This position will require evening work hours 2 days per week and may include occasional weekends.

Interviews will be remote