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Patient Services Coordinator Team Lead

3 months ago

Fort Worth, United States JPS Health Network Full time
Who We AreJPS Health Network is a $950 million, tax-supported healthcare system in North Texas. Licensed for 582 beds, the network features over 25 locations across Tarrant County, with John Peter Smith Hospital a Level I Trauma Center, Tarrant County's only psychiatric emergency center, and the largest hospital-based family medical residency program in the nation. The health network employs more than 7,200 people.

Acclaim Multispecialty Group is the medical practice group featuring over 300 providers serving JPS Health Network. Specialties range from primary care to general surgery and trauma. The Acclaim Multispecialty Group formed around a common set of incentives and expectations supporting the operational, financial, and clinical performance
outcomes of the network. Our goal is to provide high quality, compassionate clinical care for every patient, every time.

Why JPS?We're more than a hospital. We're 7,200 of the most dedicated people you could ever meet. Our goal is to make sure the people of our community get the care they need and deserve. As community stewards, we abide by three Rules of the Road:

1. Own it. Everyone who wears the JPS badge contributes to our journey to excellence.
2. Seek joy. Every day, every shift, we celebrate our patients, smile, and emphasize positivity.
3. Don't be a jerk. Everyone is treated with courtesy and respect. Smiling, laughter, compassion - key components of our everyday experience at JPS.

When working here, you're surrounded by passion, diversity, and dedication. We look forward to meeting you

For more information, visit www.jpshealthnet.org.
To view all job vacancies, visit www.jpshealthnet.org, www.jpshealthnet.org/careers, or www.teamacclaim.org.

Job Title:

Patient Services Coordinator Team Lead

Requisition Number:

36095

Employment Type:

Full Time

Division:

COMMUNITY HEALTH

Compensation Type:

Hourly

Job Category:

Support Services

Hours Worked:

Mon-Fri 8A-5P

Location:

John Peter Smith Hospital

Shift Worked:

Day

Job Description:

Job Summary: The Patient Services Coordinator Team Lead is responsible for providing supervisory support to the Patient Services team members. This role performs regular quality assurance audits to identify opportunities for improvement to ensure a seamless provider and patient experience & maximum access to services. The Patient Services Coordinator Team Lead is a revenue cycle and customer service expert in the areas of referral management. Referral management includes assessing patient referrals and appointment requests to determine appropriate diagnosis, verifying demographics, and reviewing accuracy, eligibility, and enrollment status.
Essential Job Functions & Accountabilities:
  1. Oversees the work of other personnel by training, allocating, and monitoring work. Performs work of a similar nature.
  2. Assists with annual performance evaluations, feedback, and with interviewing process.Assists with corrective action plans, if necessary.
  3. Calculates and monitors scheduling accuracy, quality assurance, and/or scheduling volumes.
  4. Reviews and maintains productivity of assigned work queue by monitoring volumes, documentation standards, and referral priority turnaround times.
  5. Establishes and maintains communication with ancillary departments/entities to facilitate problem-solving and continuous process improvement.
  6. Assists with scheduling issues as necessary to ensure referrals are processed on time based on referral guidelines.
  7. Assists with developing, establishing, and maintaining procedures and standards.
  8. Identifies patient and provider needs and assists in the development and implementation of customer service initiatives. Evaluates outcomes to facilitate continuous process improvement.
  9. Maintains departmental records and reports for administrative and regulatory purposes.
  10. Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
  11. Facilitates and/or participates in administrative staff meetings and attends other meetings as appropriate.
  12. Works independently with guidance in only the most complex situations.
  13. May lead multiple projects and is accountable for ongoing objectives.
  14. Acts as a resource for colleagues with less experience.
  15. Assists in staff training, as applicable.
  16. Leads staff and provides ongoing support to the department.
  17. Job description is not an all-inclusive list of duties and may be subject to change with or without notice. Staff are expected to perform other duties as assigned.


Qualifications:

Required Qualifications:
  • High School Diploma, GED or equivalent.
  • 2+ years of relevant experience.
Preferred Qualifications:
  • Bilingual in Spanish, Vietnamese, Arabic or other language.


Location Address:
1500 S. Main Street
Fort Worth, Texas, 76104
United States