Patient Services Coordinator 2

2 weeks ago


Fort Worth, Texas, United States Baylor Scott & White Healthcare Full time

JOB SUMMARY
The Patient Services Coordinator 2 Float plays a crucial role in providing administrative support within a healthcare setting, ensuring exceptional, patient-focused care.

Key Responsibilities:
- Facilitate patient interactions, including check-in and check-out processes, appointment scheduling, insurance verification, and managing phone communications.
- Serve as a versatile resource across various clinics within the designated local area.
- Collect and confirm patient insurance details during registration, ensuring accurate demographic information is entered into the system.
- Guide patients to the appropriate waiting areas and assist with follow-up visits and referral scheduling.
- Process payments for services in accordance with established protocols, documenting transactions accurately and generating daily financial reports.
- Provide clear and precise information regarding medical, financial, and procedural inquiries to patients and authorized entities.
- Address routine escalated inquiries and manage patient complaints effectively.
- Support medical records management by retrieving and organizing charts for appointments and processing requests for prescription refills.
- Assist in training and mentoring junior staff members as needed.

KEY SUCCESS FACTORS
- Willingness to travel regularly to various clinics within the designated local area.
- Strong listening, social, and communication skills, both oral and written, with a professional demeanor.
- Ability to adapt communication styles to different audiences, demonstrating empathy and respect.
- Familiarity with patient registration and medical insurance claims processes.
- Proficient in using personal computers and relevant software applications.
- Competence in maintaining accurate patient records and managing third-party claims.

BENEFITS
- Comprehensive benefits package including immediate access to health and welfare benefits.
- 401(k) savings plan with a dollar-for-dollar match up to 5%.
- Tuition reimbursement opportunities.
- Paid time off accrual starting from day one.
Note: Benefits may vary based on position type and level.

QUALIFICATIONS
- EDUCATION: High School Diploma or GED Equivalent.
- EXPERIENCE: Minimum of 1 year of relevant experience.



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