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Patient Services Coordinator

2 months ago


Fort Worth, United States US Fertility Full time

The Patient Services Coordinator is responsible for providing the day-to-day support to ensure efficient operations of the Ovation Laboratory Front Office. This position is heavily patient facing and requires the ability to multitask in a fast-paced environment. The Patient Services Coordinator is required to support the mission, vision, values, and strategic initiatives of Ovation Fertility and must demonstrate a commitment to provide quality service to patients, physicians, coworkers, and the public.We are seeking a full-time Patient Service Coordinator in our Fort Worth office. The schedule is Monday - Friday 8 am - 5 pm.What You'll Do:Greet patients and manage front officeCheck patients in for appointments and sanitize roomsAnswer patient phone calls and route appropriate teamRegister new patients into laboratory EMRSchedule patient appointmentsSend and verify consentsTake payments and work closely with Ovation Billing teamProcess and fax completed lab reports results to referring physiciansData entry into EMRAct as liaison between lab staff and medical teamWork with patients looking to transfer cryopreserved specimens and their originating clinics to collect necessary records and organize shipmentsAssist lab staff in administrative projectsPerform all other duties as assigned.What You'll Bring:High school Diploma or equivalent required2+ years previous experience in administrative role, or related positionMedical Office experience preferredExcellent interpersonal communication skills and ability to build and facilitate good working relationships with staff at all levels of organization.Demonstrated ability exercising sound judgment and discretion when handling sensitive and confidential information.Excellent organizational skillsAbility to work independently, under pressure and within deadlinesExceptional written and verbal communication skills and attention to detail.Ability to work as part of a teamGood research skillsTech SavvyFlexibility and willingness to learn at all timesExcellent multi-tasking abilitiesAbility to use billing systemsKnowledge of HIPAA Regulations