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Client Relations Specialist

2 months ago

Chapel Hill, United States Insight Global Full time

Insight Global is searching for a Client Relations Specialist to join the team of a client of ours based out of Chapel Hill, NC. The Client Relations Specialist primarily interfaces with high-net-worth clients (a large majority of whom are returning to travel again), so they must have strong experience dealing with extensive customer communication. The Client Relations Specialist works with guests to identify and book their desired trip, responds to customer inquiries about tour package details and availability, builds strong relationships, and then manage all ongoing communications with guests relating to their trip -- some routine and some tailor-made depending on the needs of the guest. This position will be adding to a team of 4 other reservations managers. This individual is required to work on-site 5 days a week in Chapel Hill, NC and they must be within 20-25 minutes (or less) of the office.

Pay: $80,000 to $90,000/yr (+ 5-10% yearly bonus)

Qualifications:

  • Bachelor's Degree (no specifications)
  • 10+ years of relatable work experience (high-level customer service)
  • Strong client/customer service experience
  • Excellent communication skills (verbal and written)
  • Detailed documentation and management of important information
  • Strong organizational skills, multi-taking skills and attention to detail (key for this role)